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Helpdesk - Service Desk Associate (Remote)

at TTEC in Augusta, Maine, United States

Job Description

Helpdesk – Service Desk Associate (Remote)

Bringing smiles is what we do at TTEC… for you and the customer. As a Helpdesk – Service Desk Associate Technician working remote in the United States, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion to help others solve issues? Want to learn and grow your own knowledge in various IT fields? In this role, you’ll be the hero for all frontline associates as you will help navigate and deliver basic IT support daily. You’ll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded in the industry. Your great listening skills and ability to read between the lines will allow you to find the route of the associate’s problem and translate it to an IT solution.

You’ll report to the helpdesk-service desk manager. You’ll contribute to success of the business by leading and resolving the associates’ technical issues and bringing amazing support.

During a Typical Day, You’ll

+ Proactively recognize, translate, and resolve technical issues affecting associates on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge

+ Provide user level technical support by installing, configuring, maintaining and troubleshooting personal computer hardware and software issues

+ Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions

+ Work to resolve issues over zoom by walking the associate through troubleshooting processes

+ Monitor and prioritize ticketed requests based on status, updates and escalations

What You Bring to the Role

+ Information technology related bachelor’s degree or equivalent experience in IT

+ 6 months all center industry experience

+ Basic IT knowledge and desktop support – basic hardware and software navigation and troubleshooting

+ Passion to Seek First to Understand and translate – read between the lines to find a possible solution, teach and walk through how to reach that solution

+ Execute walk throughs and solutions to the IT problem over zoom meetings

+ Passionate and motivated to help others with your customer focused mindset and positive attitude

What You Can Expect

+ Supportive of your career and professional development

+ An inclusive culture and community minded organization where giving back is encouraged

+ A global team of curious lifelong learners guided by our company values

+ Ask us about our paid time off (PTO) and wellness and healthcare benefits

+ And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

The anticipated range is $54,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

\#LI-Remote

Title: Helpdesk – Service Desk Associate (Remote)

Location: CO-Englewood

Requisition ID: 03ROA

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Job Posting: JC251680341

Posted On: Nov 27, 2023

Updated On: Nov 30, 2023

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