Patient Safety and Patient Service Representative w/ WR

Training Program

Credential(s) Offered

Industry certification

Method of Delivery

In Person

When offered

Daytime Hours

Instructional Program (CIP)

Patient Safety and Healthcare Quality. 512213


Participants will complete a 120-hour training program designed to meet the industry recognized requirements for Patient Services entry level positions within Central Maine Healthcare (CMHC), including Patient Safety Attendant and Patient Service Representative. The training focuses on the development of clerical skills and digital literacy as needed for electronic charting, data entry, and keyboarding. In addition, students will learn the fundamentals of medical terminology, HIPPA expectations and its application in the workplace, along with safety and hygiene expectations aligned to industry specifications. Methods of objective observation and effective communication will also be practiced, including interactions with patients, family members and clinical teams. Participants will complete a customized Work Ready curriculum that addresses the employment expectations within the healthcare sector, in particular at CMHC. Students will be evaluated through demonstration of skills, development of an employment portfolio, through the Northstar Digital Literacy assessments, and Quizlet. Upon completion of this program, participants will earn the Northstar Digital Literacy credential, Work Ready certification, and an employer-recognized credential as issued through adult education.


Program Length (Weeks)




Entrance Requirements

High School Diploma or Equivalent


Lewiston Adult Education

WIOA Approved Program


Training Location(s)

145 Birch Street, Lewiston, Maine

Local WIB

3 - Central Western Local Area 3

Name of Credential

Northstar Digital Literacy, Work Ready

Type of financial aid offered or have access to

WIOA funds for eligible participants

Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?


Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

Total In-State Program Cost


Demand Occupation(s)

29-2099.08Patient Representatives
$15.00 per hour

Provider Status



156 East Avenue, Lewiston, Maine 04240

Phone Number

(207) 795-4141

Fax Number

(207) 795-4173

Web Address


Last Updated

Aug 05, 2021


Aug 04, 2021