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Chief Information Officer

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Job Details
Job Order Number
JC173744257
Company Name
Martin's Point Health Care
Physical Address

Portland, ME 04104
Job Description

Join Martin’s Point Health Care – an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of “people caring for people,” Martin’s Point employees are on a mission to transform our health care system while creating a healthier community. Martin’s Point employees enjoy an organizational culture of trust and respect, where our values – taking care of ourselves and others, continuous learning, helping each other, and having fun – are brought to life every day. Join us and find out for yourself why Martin’s Point has been certified as a “Great Place to Work” since 2015.

Position Summary Job Description

Position Summary:

The Chief Information Officer (CIO) serves as the key executive for information services and is responsible for leading the short and long-term strategic direction of the Information Technology and Informatics departments. This position provides leadership, vision and oversight for information systems and technology, and has overall responsibility for direction, coordination and management of IT business and clinical functions. The CIO will partner with organizational leadership to implement programs, business plans and policies that support organizational objectives. The CIO will lead staff in a manner that is consistent with MPHC’s Core Values and will create an environment of trust, high performance and continuous improvement.

Key Outcomes:

+ Executive Leadership:

+ Provides leadership, support and direction for information systems through collaboration, education and relationship building.

+ Functions as a key member of the senior management team and as an advisor and leader to management and physicians on information technology matters.

+ Supports the mission and values of MPHC, and ensures that information systems and information technology strategies align with that mission and vision.

+ Builds strong relationships with physicians and health system leadership to build trust and support, and to optimize customer satisfaction at all levels.

+ Business Results:

+ Encourages and educates leaders on how to make technology-enabled business decisions.

+ Develops and communicates the information systems strategic plan and vision at all levels of the organization.

+ Develops standards and procedures for the selection, implementation, integration and support of systems.

+ Ensures appropriate management of organizational Balanced Scorecard measures and performance. Accountable for performance and results of departments for which role oversees relative to industry performance and standards, and makes specific recommendations to CEO and senior management which will result in improved results.

+ Performance:

+ Translates organizational direction into specific team and individual job expectations and manages performance through effective monitoring of defined metrics, coaching and feedback. Provides performance feedback to employees throughout the organization to achieve performance goals.

+ Monitors the productivity of information systems resources and manages those resources in a cost-effective, flexible and timely manner.

+ Oversees information security policies and procedures to ensure regulatory compliance and appropriate levels of internal controls.

+ Resource Management:

+ Influences results through appropriate staffing and budgetary management, removing performance barriers and maximizing available resources.

+ Develops and monitors annual information resources operating and capital budgets to ensure that areas of responsibility have the necessary funding to carry out established organizational goals and objectives.

+ Develops efficient departmental operations and strives to reduce costs whenever possible.

+ Maximizes the utilization of health plan and delivery systems applications across the enterprise.

+ Continuous Improvement:

+ Establishes an organizational culture that fosters continuous process improvement methods that are routinely utilized to improve quality and efficiencies.

+ Builds strong relationships with physicians and health system leadership.

+ Leads the organization through additional standardization and consolidation of systems

+ Stays abreast of the latest developments, advances and trends in health plan and health delivery IT to ensure optimal professional effectiveness and competence.

+ Stays abreast of current federal and state legislation affecting information technology.

+ Staff Development:

+ Establishes a safe, collaborative environment capitalizing on employee talents, experience, interests and diversity to reach goals. Provides appropriate orientation and ongoing training and development opportunities to maximize staff development and contribution. Identifies high performers and partners with them to provide opportunities for growth and development in the organization.

+ Mentors, develops and hires (as necessary) a strong, service oriented information systems management team.

+ Maximizes staff performance and technical expertise through clearly defined objectives, training, skill development and performance evaluation.

+ Governance:

+ Develops and communicates an information systems management and governance structure to all levels of the organization.

+ Ensures that the management structure supports the effective delivery of systems and the provision of excellent service, and assures the integrity of the information systems infrastructure and applications.

+ Furthers the development of a methodology that balances requests for technologies and services with available resources, and prioritizes the projects and services to be provided.

+ Communication:

+ Communicates organizational and divisional information to staff on a regular and timely basis to ensure consistency of understanding of goals, priorities, and organizational direction. Incorporates organizational key messages in communications.

+ Develops and implements a method of providing regular feedback on the status of projects requested and implemented.

+ + Change Management:

+ Maximizes staff involvement and support of change initiatives by proactively preparing staff for change within division and the organization.

Education/Experience:

+ Bachelor’s degree is required

+ MBA or masters level degree is highly desired

+ 10+ years senior level IT management experience is required, with at least 5 years of healthcare IT management experience

+ Depth of experience in healthcare systems; both health care delivery and health plans is highly desired

+ Demonstrated success and expertise in broad information technology healthcare leadership, including past successes implementing systems to support health plan operations and/or electronic health records, improving customer satisfaction, innovative technologies, fiscal performance, and clinical quality.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org

Martin’s Point Health Care is a progressive, not-for-profit organization providing primary care and health insurance plans to the people of Maine and beyond. The organization owns and operates seven primary care health care centers with over 70 health care providers in Maine and New Hampshire and accepts most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage, the largest Medicare Advantage plan in Maine, and the US Family Health Plan (TRICARE Prime®) for military families and retirees throughout New England. For more information, visit https://careers.martinspoint.org.


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