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Retail Shift Supervisor

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Job Details
Job Order Number
Company Name
Goodwill - NNE
Physical Address

South Portland, ME 04116
Job Description
  • Retail
  • RETAI09329


South Portland, ME, USA #2360

South Portland, ME, USA

  1. Description

One day you could be thanking donors for their bags of clothing, the next you could be pricing crockpots and placing them on shelves. This way, your work stays interesting.

We want to hire friendly people. That’s pretty much the main requirement of this job. We need people who can be kind, even in challenging situations. If you can be a kind, flexible teammate who is open to ever-changing tasks, we want you on our team!

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Vision, Dental & Flex Spending offered
  • 403(b) retirement plan
  • Paid Short & Long Term Disability
  • Paid Life Insurance
  • Generous Paid Time Off Plan
  • 30% Employee discount at Goodwill stores in ME, NH & VT
  • Valuable job training with growth potential
  • Discount on personal cell phone plans
  • Local community discounts
  • Paid Holidays

Starting pay at: $13.00 per hour!

Job Summary

Assists the Store Manager and the Assistant Store Manager with management retail store operations. Assumes full responsibility for all store operations in the absence of the Store Manager or Assistant Store Manager.

  • Assumes full responsibility for all store operations in the absence of the Store Manager or Assistant Store Manager
  • Open/close store; secures all store premises including building where applicable
  • Maintain store premises

Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.

Essential Functions:


  • Help customers locate merchandise, answer questions etc
  • Relieve sales associates at peak times
  • Listen to customer complaints, examine returned merchandise, and resolve problems


  • Stocks shelves, counters, bins and racks with merchandise
  • Processes customer sales using a cash register and other equipment
  • Receives donations, provides donation receipts and assists donors


  • Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip
  • Deposits funds at a bank.
  • Assists w/performance management and hiring process (documentation, interviewing, reviews, etc.)


  • Assists Store Managers w/ general store management/operations
  • Open/close store; secures all store premises including building where applicable
  • Maintain store premises
  • Supervise personnel in absence of Managers


  • Criminal background check that meets Agency standards
  • Valid driver’s license permitting operation of a vehicle with a safe driving record
  • The ability to: sit, stand, bend, reach, and lift.
  • Ability to push/pull up to fifty (50) pounds.
  1. Qualifications
  1. Skills




Customer Service



Some Knowledge




Ability to multitask


Performance Management

Some Knowledge

  1. Behavior


Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Loyal:Shows firm and constant support to a cause

Team Player:Works well as a member of a group

Enthusiastic:Shows intense and eager enjoyment and interest

Dedicated:Devoted to a task or purpose with loyalty or integrity

  1. Motivation


Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals

Peer Recognition:Inspired to perform well by the praise of coworkers

Growth Opportunities:Inspired to perform well by the chance to take on more responsibility

Goal Completion:Inspired to perform well by the completion of tasks

Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

  1. Education


High School Diploma/GED or better

  1. Experience

**Required**1+ years of supervisor experience

1+ years of retail experience

Demonstrated knowledge of basic retail practices and procedures

**Preferred**Familiar with interviewing and hiring practices

  1. Licenses & Certifications


Drive. Lic. – Class C

Posted: January 8, 2021

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