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Service Technical Support Coordinator

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Job Details
Job Order Number
JC171479305
Company Name
ReVision Energy
Physical Address

Liberty, ME 04949
Job Description

ReVision Energy was founded in 2003 by two solar geeks in a garage and has grown to over 250 employee-owners spread across their physical locations in Maine, New Hampshire, and Massachusetts. As a 100% employee-owned company, ReVision Energy is on a mission to accelerate New England’s transition from fossil fuels to a solar powered economy, inclusive of a wide range tools to mitigate the climate crisis including solar panels, battery backup, electric vehicle infrastructure, heat pumps, and water heating equipment.

ReVision Energy is a Certified B Corporation (recipient of “Best for the World” honor in 2019), ranked as NECEC’s Clean Energy Company of the Year, has held #1 rooftop solar installer distinction from Solar Power World for 3 years, and has completed over 8,000 solar projects in the region. ReVision is also part of the AMICUS solar cooperative, a coalition of values-driven, independently-owned solar companies with 50+ members throughout North America.

ReVision Energy’s Service department is looking for a knowledgeable Service Technical Support Coordinator to join our growing team in Maine. The ideal candidate will be based in our Liberty Maine location. Women and minorities encouraged to apply.

GENERAL DESCRIPTION:

The Service Technical Support Coordinator role is responsible for remote troubleshooting and technical support between customers and manufacturers, as well as coordinating and scheduling service work with customers and technicians. This role will support both the Service Administrator with service inquiries, as well as the Service Manager with organizing and coordinating to deliver legendary customer service.

RESPONSIBILITIES (include but are not limited to):

+ Respond to service calls in a reasonable time frame via email and phone

+ Work remotely with customers to respond to their PV and Thermal service issues

+ Diagnose and troubleshoot with customer to address their concerns

+ Create and update service call records in customer database

+ Provide estimates and warranty details to customers regarding repair work

+ Escalate service inquiries to manufacturer support and troubleshoot to best address the issues

+ Schedule service visits efficiently and within a reasonable timeframe

+ Work closely with Service team, branch operations, and warehouse team to respond to and resolve service calls

QUALIFICATIONS (required):

+ Highly organized & have ability to multi-task and set priorities

+ Strong competence with Computer including Excel, Word, e mail and web based applications

+ Excellent teamwork skills – ability to foster a positive team environment

+ Effectively coordinate and communicate with others (customers and co workers)

+ Ability to succeed in a fast paced, community environment

+ Efficiency – able to produce significant output with minimal waste

+ Teamwork – reaches out to peers and cooperates with supervisors to establish collaborative working relationships

+ High Standards – expects personal performance to be nothing short of the best

+ Flexibility – adjusts quickly to changing priorities and conditions. Copes with change

+ Proactivity – acts without being told what to do. Brings new ideas to the process and procedures

ADDITIONAL QUALIFICATIONS (desired but not required):

+ College Degree

+ Competence in design of SHW/PV systems including plumbing, electrical, controls and component specification

+ NABCEP certification


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