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Maintenance Software Engineer (Remote)

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Job Details
Job Order Number
497071
Company Name
Tyler Technologies Inc.
Physical Address
1 Cole Haan Dr
Yarmouth, ME 04096
Job Description

Description

This is a programming position that is dedicated to providing post-release software troubleshooting and defect remediation. The Maintenance Software Engineer provides a second level of technical escalation for client issues and can therefore have an immediate impact on customer satisfaction by resolving complex issues quickly and accurately.
Responsibilities

  • Performs maintenance coding (i.e., bug-fixing) on existing Tyler systems applications.
  • Provides technical support to the support team and project management in order to troubleshoot end-user application program problems.
  • Provides feedback to the development organization, as necessary, regarding common programming errors that are identified.
  • Efficiently and accurately diagnose and resolve a broad array of high priority software defects as they are escalated through client support, implementation, and project management.
  • Effectively communicate with other parts of the organization when issue details are unclear, work quickly to find the underlying cause of an issue, and then formulate and implement a solution.
  • Provide a level of root cause analysis to identify problematic areas in an application that could be enhanced to prevent future client issues.
  • Perform other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

  • BS/BA degree preferred or equivalent technology experience.
  • Knowledge of best practices, procedures and software of agile development lifecycles
  • General experience or knowledge of business concepts/processes, relational database concepts, software design concepts, and database modeling.
  • Solid understanding of a software project life cycle and associated methodologies.Ability to prioritize and handle multiple projects.
  • Excellent problem solving skills, and analytical skills.
  • Excellent verbal and written communication skills with the ability to effectively work with clients’ business issues.
  • Proficiency in the following areas:C.#
    VB/VB Script
    HTML
    XML/XSL/XSD
    SQLVisual Studio
    SSMS
    Fiddler
    Linqpad

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.


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