Service Desk Technician – Augusta, Per Diem

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IT Desktop Support

6 East Chestnut

Augusta, Maine, 04330

United States

MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are committed to attracting talented, ambitious people who share our values and strive to provide excellent customer service. We are offering an exciting per diem opportunity for an individual to join our team of Service Desk Technicians where you will have an opportunity to hone your technical and communication skills. If you have a passion for service excellence…we want to hear from you!

Position Highlights:

+ Robust employee wellness program

+ Growth opportunities within the organization

+ Dedication to employee safety, wellness and work/life balance

Job Responsibilities:

+ Handles calls and emails in a timely, professional manner as the organization’s first point of contact for technical assistance

+ Troubleshoots basic technical issues remotely

+ Accurately and efficiently documents users’ requests and contact information

+ Escalates requests which can’t be resolved immediately

+ Provides coverage for all shifts, as needed, including second shift, weekend and holiday shifts

The ideal candidate will have:

+ 1 year or more of IT customer service/ Help Desk support preferred

+ Strong customer service and phone skills required

+ Excellent teamwork and communication skills

+ Demonstrates ability to apply knowledge across multiple applications

+ Proficiency in Microsoft Windows OS/ Microsoft Office Suite

+ Strong word processing/keyboard typing ability and ability to multi task

+ Positive engagement with team and clients

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic, are encouraged to apply.