skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, Maine JobLink works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.



Customer Service & Billing Representative (11:30a - 8:00p, M

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
JC170258121
Company Name
Garmin
Physical Address

Yarmouth, ME 04096
Job Description

We are looking for a full-time Customer Service & Billing Representative 1 for our Yarmouth, ME office. In this role, you will be responsible for providing customer support regarding accounts and billing statements for a variety of Garmin’s products and subscription services, including customer contacts received by phone and email. Escalate issues for resolution, documentation and follow-up when necessary. Other essential functions include:

+ Receive and answer high volume customer phone and email inquiries and requests regarding billing statements, customer accounts and online administration with the highest level of professionalism

+ Conducts outbound calls to collect on past due account balances or for follow up purposes

+ Accurately describe plan features, billing statements and online accounts to customers

+ Accurately gather customer information and resolve customer billing and account issues and educate customers where applicable

+ Assume responsibility for ongoing or one-off projects/tasks delegated by department lead or management of intermediate complexity with defined process

+ Remain current on changes in policies, procedures, and product offerings

+ Develop and maintain department and company image and philosophy to the public

+ Use a variety of systems to respond to customer requests and resolve issues

+ Participate in general accounting projects and tasks as assigned

+ Thoroughly documents work in an organized manner

+ Works collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

+ Become familiar and comply with policies and guidelines including performance metrics

+ Accepts and acts on constructive criticism

+ Identifies and resolves defects of basic scope

+ Understands Garmin’s Mission Statement, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed

Qualified candidates possess a High School Diploma or GED. Other requirements include:

\n\n

\n\t

+ Must possess a minimum of 1 year demonstrated experience performing a customer service role

\n\t

+ Ability to acquire product knowledge required to perform essential functions of this role and effectively utilize resources

\n\t

+ Ability to learn and use Microsoft Suite such as Outlook, Word and Excel

\n\t

+ Demonstrates proficiency using multiple CRM platforms at once

\n\t

+ Demonstrates the ability to learn, understand, follow established procedures and complete assigned tasks

\n\t

+ Demonstrates basic verbal, written, and interpersonal communication skills

\n\t

+ Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

\n\t

+ Excellent time management and follow-up skills

\n\t

+ Ability to work assigned schedule on a reliable and predictable basis

\n\t

+ MUST be able to work 11:30a-8p.

\n

\n\n

\n\n

Desirable Qualifications include:

\n\n

\n\t

+ College level courses in accounting

\n\t

+ Prior experience working in a customer service role

\n\t

+ Aptitude and enthusiasm for finance

\n\t

+ Exceptional customer service and communication skills

\n\t

+ Demonstrated ability to be detail-oriented

\n

\n\n

\n\n

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.


To view full details and how to apply, please login or create a Job Seeker account.