Field Quality Product Support
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Scarborough, ME 04070
Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of QUALITY ASSURANCE PRODUCT SUPPORT SPECIALIST/FIELD is within our Infectious Disease Developed Markets business unit located at Scarborough, Maine. In this role you will be responsible for managing and maintaining regulatory compliance programs, as well as providing support as needed to other quality assurance functions. This position is expected to provide problem solving skills and critical thinking for investigation and troubleshooting activities. This position is expected to provide field support for remediation of amplicon events at customer sites.
This job description will be reviewed periodically and is subject to change by management.
Manages the site Customer Complaint Investigation Program, including responsibility for deciding which complaints will be investigated, how they will be investigated, coordinating data generating activities, evaluating data and writing investigation summaries/conclusions.
Provides amplicon remediation at customer sites.
Provides written summary reports of amplicon remediation activities.
Maintains effective communication with Technical Service groups (worldwide locations) regarding this sites product complaint investigations.
Post Market Surveillance, responsibility for assisting with this program.
Identify events that may be subject to vigilance reporting requirements and communicate to Regulatory for evaluation.
Other duties as assigned.
BASIC QUALIFICATIONS – EDUCATION:
Bachelors Degree in Biology, Chemistry Life Sciences, and or other related technical field or the equivalent education and experience.
1 years of experience in a Technical Service role
Clinical Microbiologist experience
1 years of experience in a Technical Service role in the medical device industry
Prior experience with SalesForce.com
Familiarity with amplicon remediation activities
Demonstrated ability to manage complex programs, and multiple priorities in a timely manner.
Demonstrated ability to analyze data and draw appropriate conclusions.
Strong communication skills including accurate technical writing.
Proficiency in Database software, Internet software, and Word Processing software.
Proficiency in Spreadsheet software.
Demonstrated understanding of lab practices.
Strong troubleshooting skills relating to amplicon remediation
Demonstrated understanding of amplicon and related remediation activities
Good working knowledge of medical terminology.
Alere, Inc.(Now Abbott) is an equal employment/affirmative action employer of Minorities/Females/Protected Veterans/Disabled. If you need accommodation for any part of the employment process because of a disability please send an email to to let us know the nature of your request
Employer’s Job# REQ20060433
Please visit job URL for more information about this opening and to view EOE statement.