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Senior Associate, Product Management

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Job Details
Job Order Number
Company Name
Capital One
Physical Address
Portland, ME 04101
Job Description

Job ID: R100359

ME Portland-One Monument Sq (25006), United States of America, PORTLAND, Maine

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Product Management

Senior Associate, Product Manager

We are looking for a Product Manager who is exceptionally imaginative, collaborative, and truly excited about enabling our customers and partners to deliver great products and experiences on the Digital Identity Platform.

The ideal candidate is resourceful, analytical, self-motivated and with great attention to detail.


  • Partners with the Product Management to thoroughly understand the product vision and represents this vision throughout the development lifecycle
  • Partners closely with the Business to thoroughly understand the request and works diligently to achieve a solution which addresses the needs
  • Creates, socializes, and routinely grooms the Feature Backlog so it is visible, transparent and clear to all
  • Elaborates epics into user stories that are detailed enough to properly represent the true need request and refined appropriately to be achieved within the sprint cycle
  • Responsible for detailed requirements engineering to fully document acceptance criteria and implementation detail which support the related product feature
  • Ensures the Engineering Team understands items in the Feature Backlog to the level necessary to meet the identified Business and Customer needs
  • Partners with the Engineering Team to optimize the sequence and value of work performed in each sprint iteration to achieve most efficient and cost-effective delivery
  • Partners and represents the Customer (internal/external) during the development process to ensure the proper product is built to meet the identified need(s)
  • Facilitates the acceptance of work in alignment with the Engineering Team, Product Management, and identified key Business stakeholders
  • Responsible for tactical product development decisions in alignment with the informed Product vision
  • Compiles and analyze enhancement requests from stakeholders, drives the prioritization, slotting and implementation process
  • Serves as a product component expert to answer product feature questions, validate enhancement requests and other functional support as necessary

Ideal competencies:

  • Ability to initiate and drive efforts to completion and follow through on commitments with minimal guidance
  • Understanding of technical components and terms in a manner which allows for effective communication with the Development Team
  • Demonstrated time-management skills and the ability to guide multiple efforts simultaneously
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to both technical and non-technical audiences
  • Demonstrated ability to lead and participate effectively in cross-functional teams
  • Active listener to understand what the stakeholders and customers true needs are and not just their wants/desires
  • Excellent analytical and problem-solving skills to discover the stakeholders and customers latent needs and not just take orders
  • Ability to create well-structured stories which accurately represent the request in adequate detail for a Developer to easily understand without making assumptions
  • Ability to verbally articulate the customer needs in a manner which complements the written user stories
  • Ability to effectively partner and communicate with multiple roles and levels throughout the IT organization and the Business
  • Demonstrated interface between the Development Team and the key stakeholders in Product and the Business
  • Proven ability to deal with conflict and the aptitude to resolve conflict with minimal escalation
  • Understanding of when a conflict must be effectively escalated in order to gain quick resolution
  • Demonstrated ability to establish credibility as a subject matter expert

Basic Qualifications:

  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in digital product management

Preferred Qualifications:

  • Bachelor’s Degree or military experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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