MEDICAL ASSISTANT - CARIBOU HEALTH CENTER
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Caribou, ME 04736
GENERAL DESCRIPTION/STATEMENT: The Medical Assistant provides
primary clinical support to the provider, patient, and family members
involved in the patient’s care. Maintains complete and accurate
documentation in the medical record to ensure continuity and quality of
care. Promotes a clean and safe environment. Meets qualifications to
provide care for patients within the age-specifics ranges cared for in
the assigned practice setting. Collects subjective information from the
patient, family, or patient representative and performs clinical
interventions under the delegation of a physician/ mid-level provider,
while reporting to dyad leaders or clinical lead for daily operational
issues. Consistently provides the highest level of patient care and
supports the needs of the patient, practice, and clinical team; while
maximizing patient satisfaction, providing safe and cost-effective care,
and performing at the highest level of their credential.
The incumbent will possess knowledge of medical terminology and will be
proficient in the utilization of computer programs necessary to perform
their duties and to document in the electronic health record. Must
demonstrate communication skills which provide timely, concise, and
audience appropriate information, both orally and written; dependent on
patient/practice needs. Displays positive work habits, productivity, and
effective time management. Collaborates with a diverse team by
establishing and maintaining constructive professional relationships.
Manages conflict via effective communication; appropriately utilizing
the Chain of Command as deemed necessary. Customer focus that
demonstrates commitment to meeting and exceeding the expectations of
internal and external customers is the most essential skill required of
? Assists providers in exam procedures in a professional, safe,
and competent manner; maintaining sterile technique when applicable.
Maintains current clinical competency, knowledge, and skills specific to
the population of patients to whom care is administered.
? Demonstrates ongoing professional growth and provides
documented evidence of participation in continued educational offerings.
? Collects, reviews and documents patient’s current subjective
health status and history. Performs appropriate rooming and preparation
of patients to be seen in the practice
? Attains/maintains competency in point of care testing
performed within the practice.
? Attains/maintains competency in interventions performed within
the practice and performs these interventions according to practice
policy/protocol in order to enhance efficiency. May include, but not
limited to EKGs, vital signs, PPD planting, phlebotomy, simple wound
care and dressing changes, suture and staple removal, respiratory
function testing, ear lavage, and splinting.
? Demonstrates competency in safe medication administration;
strictly adhering to the medication administration policy.
? Assists office personnel to meet preventative care goals for
the populations served, including immunizations, wellness visits and
? Accepts telephone orders according to practice protocols,
documents these orders utilizing read-back method to prevent error, and
completes orders in a timely fashion.
? Assists the provider, clinical practice lead and professional
office staff with medication management including medication
prescriptions refill per office protocol, understanding regulations and
providing education to patients.
? Completes orders per provider direction or practice protocols,
safely, in a time-effective manner, supported by appropriate
? Participates in maintenance of working environment (e.g.,
cleaning, stocking of rooms) daily or as necessary. Maintains
cleanliness of room per infection control policy.
? Identifies and documents patient(s) readiness to learn,
barriers to learning, and preferred method of education. Provides
educational materials based on these findings.
? Ensures that supplies and equipment inventory is adequate to
meet practice needs; paying attention to integrity of equipment and
expiration dating of supplies.
? Follows appropriate procedure for obtaining and
returning/cleansing/disposing of equipment and supplies per infection
? Ensures all specimens are accurately labeled and processed
correctly per policy.
? Reviews provider messages/desktops in a timely manner;
independently completing tasks within MA’s job responsibility per
practice and relaying relevant information to provider as appropriate.
? Demonstrates ownership and accountability of any errors by
reporting to supervisor and per policy.
? Utilizes appropriate personal protective equipment as
determined by the patient’s clinical presentation and per infection
? Provides exceptional customer service.
? Assists administrative/office staff with sharing phone call
coverage, scheduling of appointments, and making referrals as determined
by the practice leadership. Is proficient in telephone messaging and
documentation per policy.
? Demonstrates effective communication skills.
? Responds to all calls and electronic messages promptly and
courteously. Responds to and resolves issues promptly through effective
communications and refers patients to appropriate practice leadership
for follow-up as appropriate.
? Accountable for adherence to regulations and policies and
procedures. Reports any noted compliance concerns within practice to
? Proactively focuses efforts and energy on successfully
attaining goals and objectives to maximize patient care, health care
cost containment, and practice flow
? Always maintains patient confidentiality.
? Utilizes proper body mechanics and knowledge of safe patient
handling policies to ensure personal safety. Maintains a professional
demeanor both inside and outside of the workplace.
Assist other staff and providers as required with special projects and
Float to other departments as needed to cover Medical Assistant duties
in employee absences.
AVAILABILITY REQUIREMENTS: *
Schedule dependent on site assignment. Majority of sites are open 8-5
weekdays but may require some early morning, evening, weekend and/or
holiday coverage. Walk-in Care is open 7 days per week and is open 8-8.
EDUCATION SKILLS, EXPERIENCE REQUIREMENTS:
? High School Graduate or GED Equivalent required.
? Graduate of an accredited two-year Medical Assistant program;
certification by the NHA or AAMA preferred. If not already certified,
matriculation in an approved certification program within 6 months of
hire required and completed within 3 years of hire. Certification by
the NHA or AAMA required within 3 months of completion of certificate or
? Relevant healthcare experience in a clinical setting (examples
include EMS, CNAs, phlebotomists, etc.) preferred.
? Continuous BLS certification required starting no later than
the end of the first week of employment. (AR Gould provides training for
those who do not have it)
? De-escalation and workplace violence training required within
6 months of hire.
Neither Registered Nurses nor Licensed Practical Nurses will be
considered for this role.