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Member Service Representative

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Job Details
Job Order Number
Company Name
Northeast Credit Union
Physical Address
45 Portland Road
Kennebunk, ME 04043
Job Description

Are you looking to advance your career in a fun, supportive environment? Interested in developing relationship building skills while strengthening your financial knowledge?

Do you have sales experience, or are you a Teller seeking that next step?

We want to talk to you!

Schedule: May vary, and you must be able to work branch hours including Saturday mornings.

The Role:
Provide members and potential members with product and service information in a helpful efficient manner, build and retain member relationships, through service quality and member needs satisfaction; open and close member accounts, promote the Credit Union’s products and satisfy members’ financial needs through selling additional credit union services; originate loans and increase deposits by meeting identified member needs; cross sell other NECU products and services and ancillary products as appropriate.

Adhere to and uphold Northeast Credit Union’s Values and Service Standards.

A Day in the Life:

Meet members’ needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting and seeing the mortgage process from application to loan closing.

Meet individual sales goals along with cross-selling credit union products and services which include Credit Life/Credit Disability; Debt Protection; GAP; and Route 66.

Accurately processing all transactions, maintaining proper security and exercising good judgement utilizing thorough knowledge of products and services and related procedures.

Adhere to operational controls including legal & regulatory procedures to ensure the safety and security of members and Credit Union assets.

The Qualifications We’re Looking For:

  • Two to five years of related experience in credit union environment.
  • Prior sales and teller line experience.
  • Member Service Focused.
  • Enthusiasm, outstanding communications skills and past cash handling skills.
  • High School education or GED.
  • Exceptional customer service skills.
  • Excellent verbal & written communication skills.
  • General math skills.
  • Proficient with Microsoft office and software applications.
  • Able to work branch hours.
  • Able to travel to other local branches to provide coverage as needed.

Other Requirements:

  • This position will be 75% teller line and 25% sales.

Our employee total rewards package includes competitive salaries, incentive programs, comprehensive medical/dental/life benefits, 401(k) plan with employer contributions up to 11%, training and professional development programs, tuition assistance, paid leave, and work/life programs. Join us today!

Equal Opportunity Employer

Northeast Credit Union is an Equal Opportunity Employer.

To view full details and how to apply, please login or create a Job Seeker account.