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Field Service Representative - NorthEast

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Job Details
Job Order Number
Company Name
Zurich NA
Physical Address

Augusta, ME 04332
Job Description

Field Service Representative – NorthEast


RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

We are currently looking for a Field Service Representative II to handle accounts in the Northeast to include New York to Maine. Estimated travel is 50%. This is a work from home role with a company car provided.The ideal candidate must live in the territory. However, we may consider other locations within the region.

In this critical role you will be responsible for but not limited to:

+ Delivers profitable growth through selling a broad and differentiated suite of solutions in a unified way and manage the existing portfolio.

+ Develops intimate knowledge of agent’s business model and proposition, and creates a business plan which optimizes identified opportunities that align with our growth strategies.

+ Leads and manages holistic agent and customer value propositions to deliver profitable growth.

+ Retain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents.

+ Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business.

+ Identify new or enhanced products and services that will assist agencies in maintaining and growing their business with RCIS.

+ Identify training needs and take a lead role in training agents on RCIS products and software. Coordinate and present at agent training meetings.

+ Identify and analyze processing & servicing issues, make recommendations for solutions and collaborate with applicable departments to drive toward resolution.

+ Ensure that agents are complying with all regulatory requirements related to processing their business, working with other departments to establish quality control processes as needed.

+ Provide subject matter expertise and assist in the development of SOPs as appropriate.

Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Crop or Sales area


  • High School Diploma or Equivalent and 8 or more years of experience in the Crop or Sales area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Crop or Sales area

Preferred Qualifications:

  • Crop insurance sales experience
  • Ability to execute effective sales strategies
  • Excellent communication skills
  • Ability to facilitate critical business relationships both to internal and external stakeholders
  • Strong understanding of insurance industry from a market and underwriting perspective

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-New York-Virtual

Other Locations: United States-Maine-Virtual, United States-Connecticut-Virtual, United States-Massachusetts-Virtual, United States-Pennsylvania-Virtual, United States-New Hampshire-Virtual

Schedule Full-time

Travel Yes, 50 % of the Time

Relocation Available No

Job Posting 07/30/20

Unposting Date Ongoing

Req ID: 2000047Q

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.

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