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CM Customer Care Specialist II

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Job Details
Job Order Number
Company Name
TD Bank
Physical Address

Falmouth, ME 04105
Job Description


Job Title:

CM Customer Care Specialist II

TD Description:

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit at .

Auto req ID:



United States

Job Requirements:

Responsible for providing moderate to complex support services for Cash Management Customers

Works with Cash Management Customer Care Specialist III & Cash Management Customer Care Lead to identify resolutions to more complex issues

Frequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory Staff

Acts as back-up to Cash Management Customer Care Specialist I when necessary

May develop or assists in developing training materials and manuals

Provides back-up assistance with excess call volume as needed

Maintains required Customer records and documentation, including system information, Customer service reports, explanations of problems and resolution and other information

Enters and / or records relevant information from Customer calls, correspondence and any other actions affecting Customer accounts

Prepares regular summaries and reports of account activity

+ Must be eligible for employment under regulatory standards applicable to the position.


Monday – Friday (11:30AM to 8:00PM)

Job Description:

The Cash Management Customer Care Specialist II is primarily responsible providing a variety of moderate to complex support services for Cash Management Customers.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.






2 year degree or equivalent experience preferred

1+ years related experience required

Knowledge of cash management industry, including systems, products and services

Strong Customer service skills, including concern for and ability to identify client issues

Demonstrates ability to meet Customer expectations and ability to translate technical material and information for nontechnical users

Ability to perform multiple tasks in a fast-paced environment

Strong organizational and analytical skills and attention to detail

Demonstrates PC skills, including proven knowledge of Windows and ability to operate standard office equipment

Effective communication skills, both verbal and written

Ability to serve as a resource to CM Customer Care Specialist I

Work Location:

70 Gray RoadWest Falmouth Crossing

Business Line:


Job Category – Primary:

Commercial Banking

Job Category(s):

Commercial Banking

Province/State (Primary):**


City (Primary):


Job Family:

Retail / Commercial Operations

Time Type:

Full Time

Employment Type:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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