CM Customer Care Specialist II
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Falmouth, ME 04105
CM Customer Care Specialist II
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com at http://www.td.com/ .
Auto req ID:
Responsible for providing moderate to complex support services for Cash Management Customers
Works with Cash Management Customer Care Specialist III & Cash Management Customer Care Lead to identify resolutions to more complex issues
Frequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory Staff
Acts as back-up to Cash Management Customer Care Specialist I when necessary
May develop or assists in developing training materials and manuals
Provides back-up assistance with excess call volume as needed
Maintains required Customer records and documentation, including system information, Customer service reports, explanations of problems and resolution and other information
Enters and / or records relevant information from Customer calls, correspondence and any other actions affecting Customer accounts
Prepares regular summaries and reports of account activity
+ Must be eligible for employment under regulatory standards applicable to the position.
Monday – Friday (11:30AM to 8:00PM)
The Cash Management Customer Care Specialist II is primarily responsible providing a variety of moderate to complex support services for Cash Management Customers.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
2 year degree or equivalent experience preferred
1+ years related experience required
Knowledge of cash management industry, including systems, products and services
Strong Customer service skills, including concern for and ability to identify client issues
Demonstrates ability to meet Customer expectations and ability to translate technical material and information for nontechnical users
Ability to perform multiple tasks in a fast-paced environment
Strong organizational and analytical skills and attention to detail
Demonstrates PC skills, including proven knowledge of Windows and ability to operate standard office equipment
Effective communication skills, both verbal and written
Ability to serve as a resource to CM Customer Care Specialist I
70 Gray RoadWest Falmouth Crossing
TD Bank AMCB
Job Category – Primary:
Retail / Commercial Operations
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.