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Choice Neighborhood Mobility Mentoring Manager

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Job Details
Job Order Number
Company Name
Community Concepts Inc.
Physical Address
124 Canal Street
Lewiston, ME 04240
Job Description

Choice Neighborhoods Mobility Mentoring Manager

Job Description




Family Services

Reports To:

Director of Family Services


Family Advocates, Mobility Mentors

FLSA Status:


Last Revised/Approved:

June 2020

 Workers Comp Code:


Pay Grade: E



This is a regular full-time position, 40 hours per week located in the Lewiston office. The Agencys general working hours are 8 - 4:30, Monday through Friday. However, this position must be flexible to accommodate the needs of the program (nights, weekends and travel may be required).



The Choice Neighborhoods Mobility Mentoring Manager is in a community leadership role, responsible for promoting the goals and objectives of the Lewiston Choice Neighborhood Plan and responsible for organizing and promoting various initiatives in order to develop, enhance, and/or improve collaboration and services for children and families living in the Lewiston Choice Neighborhood target properties.  This position is involved with a large number of community planning groups, new and existing collaboratives and organizations, as well as service providers, families, and individuals.

CCIs Mobility Mentoring Programs and Services provide short and long term services to help

families achieve economic mobility and independence. The program will provide Mobility

Mentoring services to target property residents during redevelopment and relocation to the new development.

The Manager is responsible for managing the program including staff management and support, building

strong staff coaching capabilities, acting as a team member in relationship with other Choice Neighborhood

specialists and management, coordination with partners, implementation of data collection processes

and outcomes, and engagement with residents to provide quality and comprehensive Mobility

Mentoring programs and services leading to improved economic mobility and family strengthening


Working with residents during the process of relocation, the Manager will oversee the Mobility Mentors

as they assess participants using the Bridge to Self Sufficiency and provide comprehensive

mentoring to achieve economic mobility, make referrals and collaborate with specialists and neighborhood

partners. The Manager provides support to the Mentors as they provide guidance to residents in the journey

toward self-sufficiency, and work with staff of partners to support the residents in achieving their goals.

As the Mobility Mentoring program is being implemented from a new and dynamic program design, the

Manager will actively work in the development and modifications of the program operations and research.




  1. Perform the usual duties of a manager, including managing to an approved budget; interviewing, scheduling, supervising, delegating, training, developing and evaluating subordinate staff; resolve human resource issues; maximize employee performance and morale; keep staff informed on goals, expectations and issues.  Supervisors involved in the day to day operations serve as the bridge between management and employees by leading, motivating, and implementing the Agency’s policies and procedures effectively and fairly, and in accordance applicable laws; ensure all subordinate supervisors are aware of all rules, regulations and standards to assure compliance with directives issued by governmental and regulatory agencies.

  2. Responsible for establishing program operations including caseloads and outcomes expectations for staff; overseeing programs compliance with data entry requirements; monitoring program outcomes; and evolving program implementation strategies to accommodate improve client and program outcomes.

  3. Provides support to Mobility Mentors who will be using our strengths-based model: conducting assessment to identify individualized goals; assisting residents in defining steps for progress toward goals and target community supports to help achieve those goals; coaching participants in development of academic, career, financial literacy and life skills leading to self-sufficiency; maintaining regular contact with participants and case managers in accordance with program parameters; referring as needed to community services and organizations; collaborating with participants to evaluate progress and update goals and action steps as necessary; and maintaining records to document participants progress in accordance with program standards and outcome measures. Provide direct services to participants as needed in order to remain current with changes, new tools, and requirements and increase ability to provide feedback on training and model development as needed, as well as to provide programmatic coverage as needed.

  4. Leads response to inquiries about program, outreach, recruitment, orientation and assessment in accordance with organizational and program guidelines and standards. Promotes visibility of the program; ensure ongoing engagement and effective utilization of program; and meet enrollment and outcome goals. Participate in appropriate community and professional forums as a representative of CCI.

  5. Facilitates meetings, trains and supports Mobility Mentors in providing facilitation of group meetings.

     Works with participants to identify learning needs (in areas such as financial literacy, career    

     development, communication skills, effective communication, advocacy, etc.), and to develop relevant    

     workshops. Coordinate with internal and external workshop facilitators

  1. Responsible for all services and related activities to ensure and support daily operations in accordance with program standards, Housing Urban Development requirements, and outcome requirements, including but not limited to, staff coverage, home visits, liaisons and referrals with other service organizations, and record-keeping and reporting around resident and program issues; works with residents to ensure consistent engagement in program activities; plans and implements service delivery activities as needed and in collaboration with residents, staff, and volunteers; identifies, recommends and implements services in response to evolving participant and program needs; collects and processes data and information to meet program requirements and to inform and support decision making; keeps residents files up to date with timely and accurate notes; prepares and disseminates reports as needed. Assist team in setting program goals and monitors progress.

  2. Oversees Mobility Mentors who maintain participant information in keeping with confidentiality guidelines;  evaluates and collects data to ensure timely reporting for internal and external use. Reviews and verifies all data and outcomes reporting.

  3. Works with external researchers and partners if required, to provide data and information, contact information, and participates in annual interview with researchers and partners. Reviews data regularly and oversees program outcomes.

  4.      Participates in Mobility Mentoring network team meetings: reports on program, discusses implementation issues, proposes program operational modifications, etc.

  5.   Lead and/or participate in trainings and development of our network of Mobility Mentors.

  6.   Procure and align additional funding through federal grant funds, United Way, private foundations

     and/or other funding sources to support the goals and expansion.




  1.       Performs additional duties as assigned.






  1. Planning, Prioritizing, and Organizing Work Establishes course of action to ensure work is completed efficiently.  Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.

  2. Integrity and Honesty: Behaves in an honest, fair and ethical manner.  Shows consistency in words and actions. Models high standards of ethics.

  3. Results Focus -  Identifying, assessing, and managing risk while striving to attain objectives.

  4. Accountability and InitiationAssumes accountability for decisions and actions and follows issues through to completion; uses good judgment, makes sound, well-informed decisions; develops methods to ensure errors are not made; confronts problems early and determines appropriate action.; assumes accountability before being asked to or before being forced to.

  5. Client Focus Builds and maintains client satisfaction by having clear verbal and written communication at all times.  Provides excellent customer service to external clients and co-workers.

  6. External AwarenessUnderstands and keeps up to date on local and national policies and trends that affect the agency and shape stakeholders view, is aware of the agencys impact on the external environment.

  7. Vision - Takes a long-term view and builds a shared vision with others; acts as a catalyst for agency change.  Influences others to translate vision to action.

  8. Dependability and Reliability - Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines
  9. Analytical Thinking and Creativity – Breaks down problems into component parts and considers organizing in a systematic way; looks for underlying causes for thinking through consequences of different courses of action; demonstrates ability to organize work by taking large projects and breaking down into manageable pieces; develops feasible solutions based on logical assumptions and observations that reflect consideration of resources, constraints, and organizational goals.  Seeks diverse ideas and perspectives in non-traditional approaches; shows creative ability in solving problems and providing solutions.

  10. Team Leadership Promotes cooperation and commitment within a team to achieve goals and deliverables.



  1. Be committed to the mission of Community Concepts, Inc.

  2. Oversee and work as a member of department team in the performance of duties.

  3. Maintain professional and technical knowledge.

  4. Ensure professional customer service.

  5. Maintain confidentiality and protect the organization by keeping information concerning finances, operations, customers and employees confidential.

  6. Foster a culture that encourages collaboration, accountability, and transparency.

  7. Appreciation for working with diverse teams and for an agency committed to diversity, equity, and inclusion.

  1. Responsible for personal safety, embody proper attitude toward injury and illness prevention, cooperate in all safety and health matters.
  2. Commitment to the successful integration of the agency adopted Whole Family Approach to services.




While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard, and reach with arms and hands; occasionally required stoop, bend, crouch, crawl, squat, and climb; frequently lift, carry, push or pull up to 30 pounds; required to constantly talk, see and hear.  Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The worker is subject to inside environmental conditions; protection from weather but not necessarily from temperature changes; otherwise normal office conditions; walking up steps; carrying equipment/supplies up to 30 lbs. up three flights of stairs without assistance, and over 30 lbs. with assistance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Experience and Skill Requirements:  The following experience and skills are considered essential:

  • Excellent interpersonal and communication skills (written and oral); Strong analytical and critical thinking skills; Strong facilitation and presentation skills before multiple types of audiences; Strong data knowledge and ability to oversee complex shared measurement systems; and the ability to function autonomously as well as take direction as needed.
  • Knowledge of principles, procedures, techniques, trends, and literature of strengths-based and

  • participant driven program models.

  • Knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.

  • Working knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.

  • Experience and skill in managing new program initiatives focused on meeting outcomes and schedule.

  • Basic knowledge of challenges facing low income/affordable housing residents.

  • Knowledge of workforce development, economic literacy, education and career exploration.

  • Ability to lead and respond flexibly to a fluid and evolving program environment.

  • Ability and experience in coaching, supporting, and managing staff.

  • Ability to work as a member of an active management team.
  • Ability to work effectively with partners to provide efficient and effective services to residents.

  • A minimum of 3 years work experience including 1 year or more years of proven community outreach and coordination experience; Strong community engagement and facilitation skills; A track record and presence to lead, inspire confidence and passion in external audiences and to build effective relationships with a range of stakeholders; Experience with complex project management skills and stakeholder management; Existing relationships with, or ability to build relationships with a cross-sectional range of stakeholders in the local or District area

  • Experience fundraising and/or grant writing


Education/Certification Requirements: The following education and/or certifications requirements are considered essential:

  • Bachelors degree in urban and regional planning, political science, communications, social work or a related

Field perferred; and at least four years of full-time, or equivalent part-time, professional experience in direct service delivery.

  • Must complete 40 hours of internal training annually.

  • Pre-employment SBI, DMV, DHHS and federal debarment background checks must be completed, and results received to ensure no findings that would prohibit employment working with children; and verification employee is not presently disbarred, suspended, proposed for disbarment, declared ineligible or voluntarily excluded from participation by any federal department or agency.  These checks will be done initially as a condition of employment and as required thereafter. 


All requirements and skills are considered to be essential unless otherwise indicated. **

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.




I certify that I have read the job description of Choice Neighborhoods Mobility Mentoring Manager and I understand the responsibilities required within.  I understand that my employment with Community Concepts, Inc. is at will which means that employment can be terminated with or without cause, and with or without notice, at any time, at the option of either Community Concepts, Inc. or myself, except as otherwise provided by law.  I understand that an evaluation will be made of my performance and that failure to meet the responsibilities specified in the Job Description or Employee Manual may be grounds for termination.


In addition to the above, I certify that all equipment, documents and materials received by me during my employment with the Agency will be returned upon my termination.



Employee Signature     Supervisor Signature



Employee Printed Name    Date 










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