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Team Manager I - Contact Ctr

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Job Details
Job Order Number
JC159366005
Company Name
TD Bank
Physical Address

Auburn, ME 04212
Job Description

280031BR

Job Title:

Team Manager I – Contact Ctr

TD Description:

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com at http://www.td.com/ .

Auto req ID:

280031BR

Department Overview:

The Team Manager I provides overall direction, corporate vision and communication to assigned staff in the Call Center on a day to day basis to drive efficiencies and raise the bar on WOW! Service to our Customers. This job develops, coaches and motivates Employees to achieve personal/team production goals and professional/personal development objectives.

Country:

United States

Job Requirements:

Bachelor’s degree or work experience equivalent to Bachelor’s degree required

2+ years’ experience required

Prior leadership experience or progressive responsible Call Center/Bank experience

Ability to coach and mentor others

Ability to provide conflict resolution

Strong ability to successfully balance competing priorities in a fast paced environment

Strong analytical skills with ability to identify problems and implement solutions

Strong communication skills, both verbal and written with ability to successfully influence others

Excellent Customer service and computer skills

Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays

Cross trained in specialty queues preferred

+ Must be eligible for employment under regulatory standards applicable to the position.

Hours:

40

Job Description:

Monitors calls and assigned team activities to ensure service and productivity standards are met

Monitors productivity and performance effectiveness through call observations

Participates in the selection, placement and training of new staff members

Develops, assesses and evaluates Employee performance, prepares appropriate action plans and conducts performance reviews

Ensures ongoing development and training of staff and assists with training and development efforts

Coaches staff to develop a solid knowledge of a wide variety of products and services

Leads, coaches and models a brand enhancing Customer experience with every interaction

Assists with the implementation of company policies, procedures and practices

Continues to enhance reward and recognition programs

Partners with other Call Center sites to maximize our service/quality levels

Resolves escalated Customer issues

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Province/State:

Maine

City:

Auburn

Work Location:

550 Center Street

Business Line:

TD Bank AMCB

Job Category – Primary:

Call Center

Job Category(s):

Call Center


Province/State (Primary):**

Maine

City (Primary):

Auburn

Job Family:

Contact Centre

Time Type:

Full Time

Employment Type:

Regular

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.


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