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AMCB Collections Supv II- Falmouth (12pm-9pm)

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Job Details
Job Order Number
JC158813064
Company Name
TD Bank
Physical Address

Falmouth, ME 04105
Job Description

279104BR

Job Title:

AMCB Collections Supv II- Falmouth (12pm-9pm)

TD Description:

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com at http://www.td.com/ .

Auto req ID:

279104BR

Country:

United States

Job Requirements:

+ Must be eligible for employment under regulatory standards applicable to the position.

Associate’s degree required; Bachelor’s degree or work experience equivalent to Bachelor’s degree preferred

5+ years’ experience required

Strong understanding of collections activities and specific unit practices

Detailed knowledge of related legal and regulatory guidelines

Supervisory experience preferred

Strong problem solving skills

Proven organizational ability

Advanced Communication skills, both verbal and written

Experience with related systems and software

PC skills

Hours:

40 hours/week

Job Description:

Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures

Assigns, prioritizes and monitors work of staff

Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary

Supervises between 8 and 20 employees

Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees

Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal

Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management

Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained

Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager

Prepares and communicates performance assessments for staff supervised

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Province/State:

Maine

City:

Falmouth

Qualifications:

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment – Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Work Location:

70 Gray RoadWest Falmouth Crossing

Business Line:

TD Bank AMCB

Job Category – Primary:

Call Center

Job Category(s):

Call Center


Province/State (Primary):**

Maine

City (Primary):

Falmouth

Job Family:

Retail / Commercial Operations

Time Type:

Full Time

Employment Type:

Regular

Hours/Availability Detail:

12p-9pm Rotating Saturdays

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.


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