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Boothbay Harbor, ME 04538
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Interstate’s high standards of quality. Prepares overnight audit process for end of day business. Prepares reports and accounting totals for management review.
Areas of Responsibility:
Creates 100% guest satisfaction by providing exceptional hospitality and by exceeding guest expectations
+ Answering incoming calls
+ Taking walk-in reservations during shift
+ Handling guest check ins /check outs
+ Handling, directing, and responding to guest inquires
+ Communicating effectively with other personnel and departments to ensure that guest needs are met
+ Accurately handle credit cards, cash and check transactions
+ Coordinate with Bell staff to issue guest amenities (bike/kayaks/gifts/deliveries, shuttle runs to town, etc)
+ Knowledge of Boothbay Harbor and surrounding area
Oversees all daily and periodic audits of hotel revenues ensuring timeliness, accuracy and completeness
+ Distributes the work to the appropriate accounting personnel
+ Spreads all miscellaneous wash accounts
+ Researches all unpaid tips and requests the proper disbursal
+ Controls the restaurant guest checks
Prepares all necessary daily and period end reports
+ Maintains filing system for daily information; registration cards, credit cards, restaurant charges, etc.
+ Completes forecast accuracy report of rooms, guests and outlets
+ Prepares reports as requested for improved management decision
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.
BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.
BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com