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Technical Services Support Specialist, Incode

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Job Details
Job Order Number
450929
Company Name
Tyler Technologies Inc.
Physical Address
1 Cole Haan Dr
Yarmouth, ME 04096
Job Description

Technical Services Support Specialist, Incode

The Technical Services Support Specialist provides systems management technical support and expertise to Tyler clients and employees related to assigned software product.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Open to Remote Applicants or Any US Tyler Office

Travel

0-5%

Responsibilities

  • Provides systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include: Remote support of client’s mission-critical financial server(s)
    Operating system administration for Windows, UNIX/Linux, or Web servers o Network & local printing
    Point of sale hardware configuration and troubleshooting
    Tyler program release and third party software upgrades
    Database administration (Microsoft SQL or IBM Informix)
  • Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
  • Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
  • Manages open calls by identifying and prioritizing issues according to published policies.
  • Escalates to a senior team member or department member if the situation is beyond ability and additional assistance is needed.
  • Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
  • Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
  • May contribute to the company knowledge library.
  • May conduct training for end-users.
  • Follows documented Tyler Technologies policies and procedures.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s degree in computer science, MIS, or equivalent experience.
  • Experience administering Windows and/or Linux servers.
  • Working knowledge of server hardware and network configurations, including web servers.
  • Ability to troubleshoot PC configurations and connectivity issues.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

Requisition Number:2520117
INDLGD

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.


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