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Onboarding Specialist

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Job Details
Job Order Number
441970
Company Name
Change Healthcare
Physical Address
Company Worksite
Portland, ME 04103
Job Description

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

*As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.*

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Hello hiring manager! Please use this section and template to build out your job posting as it will appear to candidates.

What will I be responsible for in this job? (brief summary of the role)

The Onboarding Specialist is responsible for leading the onboarding of new clients and existing client upsells. The Onboarding Specialist serves as a client-centric, client-facing resource and lead point of contact throughout the onboarding process. This individual will mitigate client and internal risks through comprehensive understanding of all downstream impacts of onboarding components. This includes coordinating with the client and multiple internal teams to successfully complete the onboarding project plan.

KEY JOB RESPONSIBILITIES

  • Lead the onboarding project plan and facilitate the onboarding phase for new clients and upsell opportunities for existing clients.
  • Acts as liaison between the client and multiple internal teams
  • Establish the project timeline by developing the project scope and plan.
  • Maintain overall accountability for onboarding client satisfaction
  • Use strong industry knowledge to provide consultative services to the client
  • Provide regular communication to management regarding risks and client feedback
  • Communicate with clients via face-to-face meetings, conference calls and written correspondence
  • Interfaces with internal CHC departments
  • Understands the eligibility and pharmacy claims adjudication process
  • Monitor performance guarantees/Service Level Agreements
  • Participate in best and final sales support as appropriate
  • Travel to client sites may be required
  • Other duties as assigned

Competencies:

  • Ability to read, analyze and interpret procedures, general business periodicals and professional journals
  • Ability to effectively present information and respond to questions from clients, management and technical associates
  • Ability to write reports, business correspondence and technical specifications
  • Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Good mathematical ability
  • Experience with various software products
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Project management skills

MINIMUM JOB Qualifications

Education / Training:

  • Required: Bachelor’s degree or equivalent work experience

Business Experience:

  • 5+ years of Onboarding or Client Service experience
  • 5+ years of project management experience
  • 5+ years of experience with the healthcare industry

SPECIALIZED KNOWLEDGE / SKILLS

  • Strong oral and written communication
  • Ability to prioritize among competing tasks
  • Ability to work in self-motivated environment with limited supervision
  • Keen attention to detail and adherence to deadlines
  • Organized
  • Detail Oriented
  • Ability to multi-task
  • Work well with others

WORKING CONDITIONS

  • Remote position. Can be based from any state but must work eastern time zone business hours.
  • Interest and ability to travel nationally, at minimum 25% of the time

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don’t discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.


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