Front Desk Manager
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Boothbay Harbor, ME 04538
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
This position will provide over site for Front Desk, Bellman, and Amenities Operations.Position is seasonal, April-October.
Areas of Responsibility:
Creates 100% guest satisfaction by providing exceptional hospitality and by exceeding guest expectations
+ Schedule Front Desk, Bell Staff, Children’s program provider, complete weekly time sheets
+ Manage / monitor guests use of all amenities including all associated paperwork, record and maintain amenity inventories
+ Attend weekly managers meetings
+ Assist with guest problems and complaints, including billing questions, room moves , safety deposit boxes, lost and found, internet/printing/fax request
+ Train FD and Night Audit staff
+ Compile/assist bus tour billing / Greet bus tours(unless handled by others )
+ Meet and greet guests
+ Ensure that the FD maintains a thorough checks and balance system for cash flow each day
+ Communicate with other departments daily to stay informed of daily events , potential problems, or things that are going well
+ Work with the FD staff to maximize the revenue for the Inn’s inventory each night
+ Facilitate delivery of guest gift baskets / wedding gift bags
+ Facilitate parking assistance , dock assistance, guest transportation to and from events /restaurants
+ Work with Kids Camp Director to schedule camp and complete posting of charges
+ Implement / execute various sales incentives
+ Ordering and management of gift shop inventory
+ Management of all e-mail inquiries
+ Liaison with reservations, sales and catering for group events
+ Liaison for Night Audit and reconciliation of daily shift summaries
+ Proficient in RDP, Excel and MS Word
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Focus On the Customer… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the customer and the company.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.
BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.
BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com