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Process Design Consultant - Small Business Credit

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Job Details
Job Order Number
Company Name
Bank of America
Physical Address

Belfast, ME 04915
Job Description

Process Design Consultant – Small Business Credit

Newark, Delaware;Belfast, Maine; Jacksonville, Florida; Phoenix, Arizona

Job Description:

Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects leveraging intimate business knowledge. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution.

This role is responsible for identifying and delivering process improvements within Small Business Credit organization.

Candidate will possess a thorough understanding of product, strategies and operations, the driving forces behind key business metric performance and make recommendations to improve every segment of the underwriting lifecycle.

Candidate will own the justification for improvement, implementation and adoption for all recommendations.

Candidate will need to collaborate with the underwriting line of business executives & leadership, governance partners as well as sales partners in order to obtain collective buy in and realize long term impacts.

Responsible for analyzing present-state, developing alternative future-state and facilitating implementation for complex initiatives

Identify impacts to key business metrics: articulate expectations & hold project team accountable for delivering benefits

Lead cross-functional workgroups, effectively managing scope and delivery of tangible results

Analyze data, operational models and process maps to identify and design improvements

Partner with LOB & Technology in the development of business requirements to satisfy business case objectives, complete client and employee impact assessments and communications

Provide leadership updates on the health and status of initiative efforts

Required Skills:

+ Proven project management and process design experience

+ Superior presentation (written & oral) communication, and organizational skills

+ Ability to analyze numeric data and translate into a story / call to action

+ Ability to collaborate, manage and expand relationships across the organization through all levels of management

+ Experience with Excel, Visio, PowerPoint


1st shift (United States of America)

Hours Per Week:


Full time


Manages People: No

Travel: Yes, 5% of the time

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE at .

To view the “EEO is the Law” Supplement, CLICK HERE at .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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