ERP PRODUCT SPECIALIST
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Portland, ME 04104
ERP PRODUCT SPECIALIST
Type: Full-time, Salary
Location: Portland, ME or Nationally
Tilson is a high growth team of driven professionals with a national practice. We are on a mission to build America’s information infrastructure. We accomplish this with a team of experts working collaboratively on meaningful, impactful projects for great clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own.
Tilson has been recognized on the Inc. 5000 list of fastest growing private companies in the U.S. for nine years in a row.
The ERP Product Specialist will work in close collaboration with Tilson’s established and technically diverse Enterprise Application team, internal Accounting and Human Resource team. Tilson’s enterprise application services span the entire system development lifecycle and provide internal stakeholders with a highly skilled and professional interaction. The ERP Product Specialist is regarded as experienced with integrated ERP systems and functions as a proficient team member who can meet project objectives. This is a full-time position within our Enterprise Application Department based in Portland, ME.
+ Develop deep expertise in a portfolio of ERP products/services and support them throughout the product life cycle.
+ Provide Tier II support related to ERP products
+ Drive and implement best practices through software or internal procedural changes
+ Develop specifications for deliverables such as reports and workflows
+ Develop and monitor data quality metrics and ensure business data and reporting needs are met.
+ Coordinating work with operations, accounting and human resource teams, engineers and developers to define product requirements.
+ Ensure all stakeholder voices are heard and clear priorities are set for delivery team
+ Manage the creation of organized, understandable, and effective system and training documentation.
+ Manage training for new and existing users on new product releases
+ Work with EA Director to define, measure, and improve the effectiveness of our services
+ Clearly communicate business cases to the team and stakeholders, articulating both the services value proposition as well as defining and measuring metrics for its success
+ Advocate for effective resource allocation decisions that support the company and products/services vision
+ Develop strong working relationships with internal leaders to ensure tough decisions, issue escalation, and change/enhancement requests are managed appropriately
+ Keep abreast of industry trends, technologies, and competitive analyses to identify new opportunities and initiatives which ultimately serve the long-term strategy
+ Build deep expertise and empathy for the customers and learners that use our curriculum, services, and software products
+ Lead and support continual process improvement by proposing optimizations for any aspect of the environment and lifecycle
+ Minimum 5 yrs. of hands-on experience with Construction related ERP systems.
+ Previous experience with the suite of Sage 300 CRE or Viewpoint Vista products is preferred
+ Previous experience with HRIS systems preferred
+ Bachelor’s degree in Accounting\Finance or Information Technology is preferred
+ Excellent analytical and reporting skills.
+ Excellent systems, process and change management skills.
+ Ability to effectively lead and influence others, including senior management, peers and vendors.
+ Ability to meet aggressive deadlines in a dynamic and complex environment.
+ Strong oral and written communication skills, including ability to write reports, business correspondence and procedural manuals.
+ Entrepreneurial spirit and self-motivated
Successful candidates will be required to submit to a criminal background check.
Tilson offers a competitive benefits package, including:
+ Paid time off
+ Healthcare, disability, dental and life insurance benefits
+ 401(k) retirement savings plan with automatic company contribution
+ Entrepreneurial, highly technical and customer-focused work environment
Our mission is to serve our customers by building, integrating, and maintaining the information technology and communications infrastructure that enables great organizations to innovate and deliver.
Tilson is a world leader in executing information and communications technology projects to build a more connected world. We accomplish this with a team of experts working collaboratively on meaningful, impactful projects for great clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery, and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own.
We will run our business sustainably, for its financial health, its people and the public good. We believe in:
+ Safety- above bottom line. Cutting corners is never an option.
+ Integrity- we do what is right, even if doing so puts us at a temporary disadvantage.
+ Accountability- everyone at Tilson is accountable for the work we do as a whole.
+ Professionalism- be trusted by our clients to be their ‘get it done’ team.
+ Respect- for our employees, clients, and partners.
+ Composure- we are comfortable in chaos and trust that we will always find a way through any challenge.
Tilson is an Equal Opportunity Employer/Affirmative Action employer
Tilson provides equal opportunity to all employees on the basis of individual qualification without regard to race, sex, religion, color, age, national origin, physical and mental disability, genetic information and history, sexual orientation, or other category protected by state or federal law. Tilson does not discriminate in the recruitment, hiring, compensation, promotion, transfer, benefits, or any other condition of employment.
+ Principals only. Recruiters should not contact Tilson.
+ No phone calls please.