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GUEST RELATIONS SPECIALIST I- TAMC

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Job Details
Job Order Number
JC152244591
Company Name
Northern Light Health
Physical Address

Presque Isle, ME 04769
Job Description

GENERAL DESCRIPTION/STATEMENT: The Guest Relations Specialist I
works independently and in collaboration with Volunteer Services Manager
and Guest Relations Volunteers to carry out essential functions as
defined below.

ESSENTIAL DUTIES:

1. Coordinates the flow of outpatients through the registration
process.

2. Assists patients with needs, i.e., direction,wheelchair assist and
escorting.

3. Coordinates wheelchair availability and distribution.

4. Assists with recruitment of Volunteers.

5. Coordinates Guest Relation’s Volunteer activities.

6. Orients Volunteers to department area, tasks and responsibilities.

7. Coordinates volunteer task daily activities.

8. Assists Volunteer Manager and Guest Relation Specialist II with
departmental new employee orientation as needed.

9. Completes all daily Gift Shop sales cash ups and prepares deposits.

10. Assists Gift Shop volunteers as needed.

12. Assist Volunteer Services Manager with events as needed, i.e.,
Healthy Aging

Program, Blood Drives, Health Fair,Volunteer Recognition
Celebrations, etc…)

13. Assists the Volunteer Services Manager with a multitude of office
clerical duties as

needed.

OTHER RESPONSIBILITIES: Asassigned

LICENSE REQUIREMENTS: None Required

  • **

AVAILABILITY REQUIREMENTS: Weekdays/Weekends/Holidays *

  • **

EDUCATION SKILLS, EXPERIENCEREQUIREMENTS:

1. High school diploma or G.E.D.

2. Excellent organizational and communication skills

3. Ability to work independently

4. Entry level computer skills

5. Excellent Customer Service skills

6. Great attention to details

7. Ability to multi-task with many interruptions

PHYSICAL DEMAND REQUIREMENTS:

1. Sitting. 6-7 hours/day.

2. Standing. 1-2 hours/day.

3. Walking. 2-3 hours/day

4. Lifting. 1-25lbs with good body mechanics.

5. Twisting. Frequently, 1 or greater twists/day (not continuous).

6. Bending. 1 bends hours/day. (not continuous)

7. Squatting/Kneeling. 1 hours/day (not continuous).

8. Endurance. Moderate to high energy requirements.

9. Wrist Position. Extensive deviation(typing 1 – 2 hours day).

10. Pinching. Frequent, pinches per day.

11. Hand/Wrist Repetitions. 1-2 hours day or more. (typing)

12. Manual Dexterity. Frequent fine motor skills required.(wheelchair
assist)

13. Either Handedness. 70%- 100% of job cycle time.

14. Both Handedness. 70%-100% of job cycle time.

15. Sight. Requires corrected 20/20 near vision and minimal far vision.

16. Hearing. Can hear whispered voice at twelve (12) feet and via phone.

17. Speech. Frequent clear speaking 4-8 hours ability required.

18. Exposure to Infection. Moderate

ENVIROMENT FACTORS:

1. High/Low Temperature. Work environment 70 – 80?F.

2. Noise. Slight, occasionally fairly loud sounds.

3. Working with Others. Close association is frequent and compromises
a major portion of the job.

4. Body Injuries. Slight likelihood of significant traumatic injury -
deep cuts, fractures or permanent disabling injuries.

5. Moving Objects. Somewhat likelihood of significant injury from
moving objects

(wheelchairtransporting)

6. Toxic Conditions. Slightlikelihood of exposure to toxic conditions.

7. Working with Others. Great, association is frequent and comprisesa
major portion of

the job.

8. Role Ambiguity. Slight, rarely is it not clear what others expect
of the worker.* *

  • **

COGNITIVE:

1. Problem-Solving Skills. Occasional problem-solving skills
required.

2. Judgment/Assessment.Continuously assesses situations and determines
corrective actions needed.

3. Supervision.Supervises on duty volunteer/individuals.

4. Reading/Comprehension.Must be able to read and comprehend greater
than Grade 10 level of instructions.

5. Math/Arithmetic.Must be able to add, subtract, multiply, divide,
perform fractions, and calculate percentages.

EMOTIONAL ENVIRONMENT:

1. Composure Under Working Conditions(including demanding, and/or
rude, patients/staff/visitors). Must remain calm and exercise
self-control inworking relation?ships with patients, staff, and
visitors.

2.
Coping Skills for Stresses Associated with Illness, Disability, Dying and/or Death.
Works directly with persons who are or may become ill, disabled, or
dying on a regular basis; must possess skills to cope with stresses
associated with illness, disability, dying, and death.

INTERPERSONAL SKILLS REQUIRED:

1. Willingness to work cooperatively is necessary.

2. Strong public relations and customer satisfaction motivation.

3. Must project a professional image at alltimes.

4. Compassion, caring and willingness to go beyond to satisfy customer
needs.

5. Very perceptive to customer needs before being asked.

6. Receptive and helpful attitude is a must


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