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Patient Service Representative

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Job Details
Job Order Number
Company Name
Northern Light Health
Physical Address

Portland, ME 04104
Job Description

Job Summary:

This position is responsible for performing a variety of daily office
functions for a multi-physician hospital outpatient practice. This
person serves as an ambassador of Mercy as they act as the liaison
between the practice and its patients, visitors, and guests; the
incumbent should consistently display a high level of customer service.

The incumbent may have access to highly confidential patient, employee
and/or Mercy proprietary information, and must handle & protect the
information in accordance with hospital & system policies, HIPAA
requirements and the highest level of ethical standards. The incumbent
is responsible for reporting all security events, potential events, or
other security risks to the organization. The incumbent is responsible
for participation in and completion of all patient safety initiatives
appropriate to the position, and conducts all job responsibilities
according to the Mission and Values of Mercy Hospital.


A high school diploma or GED is required. Associates degree, applicable
certifications, and medical terminology is preferred.

- 2-3 years previous practice experience preferred
- Ability to de-escalate challenging situations
- Knowledge of current healthcare and all insurance plans, prior
authorizations, referrals, etc
- Experience with an Electronic Medical Record preferred
- Strong computer skills as well as skills in using office equipment
- Ability to work flexible hours which may include evenings, weekends,
and holidays
- Excellent organizational skills with the ability to accomplish
multiple tasks
- Excellent customer service, communication, and interpersonal skills
with the ability to communicate clearly in person and on the phone
- Knowledge of medical terminology preferred
- Ability to work independently and as a team member with minimal
direct supervision
- Ability to maintain a professional manner even under stressful
- Ability to read, understand, and follow oral and written
- Ability to maintain confidentiality

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