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Patient Access Representative

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Job Details
Job Order Number
Company Name
Northern Light Health
Physical Address

Bangor, ME 04402
Job Description

POSITION SUMMARY: The Patient Access Representative is the first
contact many customers have with Eastern Maine Medical Center and they
influence the effectiveness of the customer’s encounter with the
hospital. The Patient Access Representative position is located either
in Grant Tower, the Emergency Department or at Walk-in Care at the
Healthcare Mall. The Patient Access Representative is to complete the
registration process for all outpatients and inpatients admitted to the
medical center. Admission will consist of patient interviews, on-line
entry of information into a computer system; and signatures for consents
and releases. The Patient Access Representative is also charged with
obtaining complete and accurate insurance information prior to the
patient leaving the Emergency Room Department to allow for the timely
billing of the patient’s health plan. The Patient Access Representative
is responsible for understanding the complexities of health plans and
the relationship between health plans e.g., Medicare, MaineCare,
Commercial Insurances, Blue Cross, Worker’s Compensations, and
self-pay. The Emergency Department can be particularly stressful. The
Patient Access Representative must participate in disaster preparedness
efforts and maintain disaster preparedness skills. The Patient Access
Representative is responsible for understanding and using more than nine
computer systems in order to work efficiently. The Patient Access
Representative is to have a general understanding of their role in the
cycle. *

MINIMUM EDUCATION REQUIRED: * Associates degree or other technical
college education or the equivalent in work experience and continuing
education required.
Completion of Medical Terminology course

MINIMUM EXPERIENCE REQUIRED: * 1-2 years work experience with
personal computers and customer service required
. 1-2 years in a
medical setting preferred.

OTHER REQUIREMENTS: Must be able to meet a full time training
period of four to six weeks of various hours prior to the set work

OTHER SKILLS REQUIRED: *Verbal and written aptitude for adequate
communication with the general public, physicians, physician office
staff, Registration staff, and other healthcare professionals. Must
demonstrate the ability to work well with others and to work
independently without direct supervision. Must exhibit a caring
attitude toward patients, co-workers, and other customers. Ability to
handle multiple priorities successfully. Position requires close
attention to detail. Must present in a professional manner. Typing
skills of 35 wpm with a general working knowledge of Windows and
Microsoft Office required. *

WORKING ENVIRONMENT: Seated for long periods of time, standing and
walking. Considerable amount of work on the telephone; primary work
location is an off-site office environment with some direct public
contact. High noise level due to multiple phones and conversations.

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