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Software Support Specialist, Part Time

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Job Details
Job Order Number
423991
Company Name
Tyler Technologies Inc.
Physical Address
1 Cole Haan Dr
Yarmouth, ME 04096
Job Description

Software Support Specialist, Part Time

Are you ready for a career that allows you to make a difference with a growing company? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Tyler ERP software. If you have the following competencies we want to talk to you:

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine

Responsibilities

  • Answer incoming support calls
  • Ask our clients the right questions to enter the details in our CRM
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Assist teammates with client communication and data collection
  • Advance product knowledge by reviewing documentation and collaborating with co-workers
  • Update client facing documentation
  • Advocate for the client and ensure the software meets their business

Qualifications

  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Ability to work effectively with a team of professionals on technical and business issues
  • Business, Accounting or Economics knowledge preferred
  • Proficiency with computers and contemporary online applications
  • Customer service experience desired
  • Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment

Note

  • Part Time – 20 hours / week

Requisition Number:4519921
INDERP

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.


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