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General Manager

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Job Details
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Company Name
Physical Address

Boothbay Harbor, ME 04538
Job Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Maine’s Classic Oceanside Resort, Spruce Point Inn is exactly what most guest’s picture when they think of an oceanside resort in Maine. As a Conde Nast Top 25 Northeast Resort and the #1 Resort in Mid-Coast Maine on Trip Advisor, the historic inn has attracted travelers from all over the world for more than 100 years. With 57 acres of stunning waterfront, Spruce Point Inn is the perfect setting for creating “oceanside memories made in Maine.”Experience casual comfort and an unhurried pace at the Spruce Point Inn Resort & Spa, your best choice destination for oceanfront lodging in the Boothbay Harbor Region and throughout Mid-Coast Maine. From spacious guestrooms to cozy seaside cottages just steps from the sea, the Spruce Point Inn Resort & Spa offers the finest Maine lodging for your romantic getaway, family vacation or special event. Featuring a unique selection of accommodations, including The Inn, Cottages, Cottage Rooms, Lodges, and Townhouses, each provides true Maine hospitality and a unique sense of timelessness.BASIC FUNCTION: Seeking an experienced General Manager who will represent a rare and exciting opportunity to help lead and define the next chapter of an iconic coastal resort. Ownership is executing a refresh of the brand and resort appearance that will celebrates its heritage and charm, while together with Benchmark, build on the reputation for outstanding service and experience for guests and team members. The GM will have an opportunity to be a part of writing this next chapter and uplifting this coastal gem to iconic standing/status. This is an exceptional opportunity for the right, qualified candidate. He/she will provide the strategic leadership required to achieve the fiduciary and quality goals of resort guests, owners, stakeholders and employees. The GM will ensure the effective and efficient operation of all facets of the resort while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of the property owners and Benchmark, the managing entity.Currently Seeking an experienced, energetic General Manager to oversee the all aspects of the Inn, to include hospitality services, reputation and image, physical asset and operations, insuring alignment with its brand positioning. He/she will provide the strategic leadership required to achieve the fiduciary and quality goals of ownership and deliver a personalized guest experience in the Inn’s best traditions while creating an engaging, warm learning environment for its staff members. The GM will proudly represent the Inn and ownership in the local community and actively support the sales and marketing effort, in alignment with the Inn’s quality standards and reputation. Acting in the best interest of ownership, he/she will provide leadership and direction to ensure the effective and efficient operation of all facets of operations while continuously improving on the current model in line with goals. He/She will be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of the Inn, its owners and Benchmark, the managing entity.

Job Description:


+ Requires ability for highly complex conceptual thinking and developing creative solutions

+ Effective communicator with diverse audiences

+ Record of proven success in delivering exceptional guest experiences and financial goals

+ Hospitality experience required as a leader of teams and staff mentorship/development

+ Previous experience with complex resort amenities and operations, strong Food & Beverage knowledge

+ Minimum 5 years previous GM experience

+ Both Operations and Sales & Marketing experience is essential

+ Formal education with a bachelor’s degree preferred

+ Must be energetic, self-motivated and committed to excellence

Essential Functions include, but are not limited to, the following:

+ Direct, manage, and oversee revenue generation and profitability for the property

+ Strong guest relationship skills

+ Ability to work with owners on a daily basis.

+ Understanding how to impact and drive revenue.

+ Lead the property strategic plan prior to the annual planning process

+ Lead annual planning process, to include the sales and marketing plan, operating budget, capital budget, and human resource plan

+ Drive new market and business development for Group, Transient and Catering Sales by overseeing an effective Sales effort.

+ Uphold philosophy and values of owners and Management Company, Keeping the corporate office and the owners informed of important decisions, resort progress, etc. on a regular basis

+ Maintaining a positive work environment at the property by building an outstanding team of the best talent, leading and inspiring all employees to work to their highest capabilities in order to achieve the highest possible standards and holding the team accountable for results.

+ Periodically prepare an evaluation of all work activities, and institute changes in systems and services offered by the Collection in every division and department.

+ Develop and execute an effective communication plan to guests, ownership, and employees and establish liaisons with and provide special attention to key clients.

+ Maintain good rapport with, and takes leadership role in, appropriate professional associations, educational institutions, philanthropic organizations and community groups. Ensure that the property participates in relevant industry, trade and community events.

+ Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property’s positioning.

+ Identify meaningful achievement goals. Provide standards to measure performance. Facilitate EC and Management Team meetings

+ Implement and support programs to enhance product and service at a four-diamond level

+ Taking frequent tours of the property to ensure that the quality of the facilities is maintained at the highest level

+ Direct programs for training and development to enhance the member and guest experience and ensure communication methods are in place for guest recognition and preferences

+ Direct employee relations programs along with Director of Human Resources.

+ Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management.

+ Ensure Preventative Maintenance program is appropriate and well managed.

+ Ensure regular walk through for cleanliness and maintenance.

+ Lead Capital recommendations to improve property operations.

+ Direct program to see that all Guest/Employee safety and health requirements are met.

+ The ability to work in an environment with constant change. Be creative in the approach to problem solving, offerings, etc.

+ Other duties as assigned and required.

BENCHMARK®, a global hospitality company, is a trailblazer in the devel

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