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Clinical Concierge Medical Assistant

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Job Details
Job Order Number
JC149183045
Company Name
Central Maine Medical Center
Physical Address

Lewiston, ME 04243
Job Description

POSITION SUMMARY:

The position of Medical Assistant (MA), functions as an integral member
of the interdisciplinary healthcare team in providing direct patient
care. The MA performs routine administrative and patient care support
duties that assist the medical team in the examination and treatment of
patients and ensure the clinic/office runs efficiently. The MA provides
clerical support under the supervision of the Maine Urgent Care Center
Manager, and assists clinically in the delivery of patient care in the
medical practice under the supervision of the provider. The MA works
with the Practice Leadership in accordance with CMH department policies
and procedures and operates within the American Association of Medical
Assistants guidelines. The MA communicates with the appropriate person
(Provider or Practice Manager) about changes in patient’s status and
results of diagnostic studies.

Position also involves customer service, message distribution, ancillary
scheduling, and referrals management. Responsible for accurate and
complete patient accounts based on organization standards, policies and
procedures, HIPAA , and compliance with regulatory agencies, to include
but not limited to pre-registration and registration functions. The
Clinical Concierge Medical Assistant performs all functions under
guidance and direction from the Practice Manager.

ESSENTIAL DUTIES:

Clinical responsibilities:

1. The MA takes medical histories and records vital signs, explains
treatment procedures to patients, and prepares patients for examinations
and procedures

2. Serve in a Patient care support role which may include assisting the
medical and nursing staff during examination and procedures

3. Performs other clinical functions as delegated and supervised by the
provider within the scope of CMH guidelines

4. May be requested to be a liaison for clinic activities such as Urgent
Care Association Accreditation and/or participate in system committees

Administrative responsibilities:

1. Serves as the champion of the patient experience

2. Engages patients utilizing exceptional customer service practices in
alignment with the Five Must Haves;

Greet people with a smile, friendly eye contact and say hello

ii. Take people where they are going, rather than point or give
directions

iii. Use key words at key times. “Is there anything else I can do for
you?”

iv. Foster an attitude of gratitude

v. Round with reason

3. Prepare for clinic visits by reviewing next day patients and
completing next day preparation activities

4. Check-in patient upon arrival in the practice. Identify correct
patient information in electronic medical record and verify patient
demographic data. Present and educate patients on required forms and
obtain signature as required by policy and procedure. Collect and post
co-payments and balances on accounts due. Copy, file and distribute
insurance cards as indicated by procedure

5. Utilizes centralized scheduling system and software applications to
schedule appointments

6. Determine the amount of payment due at time of service to be
collected based on insurance plan

7. Check-out patients. Make return appointments by scheduling patients
into the correct appointment type, entering the primary care provider or
referring provider and scheduling tests and procedures

8. Communicates with team members by using multiple advanced
communication tools

9. Answer telephone, take and deliver messages to the care team. Report
obtained medical information from patients and referring provider
accurately, completely and timely. Disseminate messages according to
practice communication standards

10. Uphold CMH policies and procedures including HIPAA

11. Participates in orientation, training programs and attends meetings
as required

12. Performs other related duties as assigned or described by the
organization’s policy

EDUCATION AND EXPERIENCE:

1. Graduation from accredited Medical Assistant program required

2. Must have one (1) the following credentials or be eligible to obtain
1 (one) of the following credentials, based upon the credentialing
organization’s eligibility requirements, within 90 days of hire:

Certified Medical Assistant (CMA) – American Association
of Medical Assistants

ii. Registered Medical Assistant (RMA) – American Medical
Technologists

iii. Certified Clinical Medical Assistant (CCMA) – National
Healthcare Association

iv. National Certified Medical Assistant (NCMA) – National
Center for Competency Testing

v. Registered Medical Assistant (RMA) – The American
Registry of Medical Assistants

vi. National Registered Certified Medical Assistant (NRCMA) -
National Association for Health Professionals

3. High school diploma or equivalent required

4. Current American Heart Association Healthcare Provider BLS
certification required

5. One year of work experience as a Medical Assistant in a clinical
setting preferred

6. One year of work experience in direct communication and providing
service to patients or to the public, preferably in a healthcare field

7. Demonstrated proficiency with data entry/keyboarding

8. Experience with computer applications and Electronic Medical Record

KNOWLEDGE, SKILLS AND ABILITIES:

1. Heavy lifting and the ability to transport stretcher and wheelchair
patients may be required

2. Working knowledge of sterile techniques and special procedures that
are applicable to work performed

3. Working knowledge of procedures and techniques involved in
administering routine and special treatments to patients

4. Age specific competencies

5. Daily clinic preparation process; registration, scheduling, charge
posting, order entry. Able to document and communicate pertinent
information

6. Ability to establish and maintain effective working relationships
with patients and clinic staff

7. Typing skills

8. Medical terminology

9. Excellent organizational and interpersonal communication skills

10. Ability to perform multiple tasks or activities simultaneously,
provide quality patient service, prioritize and use critical thinking

11. Effectively communicate with patients in a supportive and tactful
manner

12. Identify and apply effective service recovery opportunities

13. Ability to remain calm in a busy or stressful situation

14. Represent the organization in a positive manner, support and
encourages strong morale within the team and maintain effective,
professional relationships with others


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