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Patient Access Representative

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Job Details
Job Order Number
Company Name
Northern Light Health
Physical Address

Orono, ME 04473
Job Description

POSITION SUMMARY: The Patient Access Representative is the first
contact many customers have with Eastern Maine Medical Center and they
influence the effectiveness of the customer’s encounter with the
hospital. The Patient Access Representative is to complete the
preadmission process for all scheduled outpatients, inpatients, and
outpatients occupying a bed. All preadmission interviews will be
conducted by telephone entering information on-line during the
interviews. During the phone interview, the Patient Access
Representative will provide the patient with arrival times, directions,
patient preps and special instructions. Ability to preregister for more
than 60 clinical areas and physician practices. Excellent customer
service is given using a call center technology effectively. The Patient
Access Representative is also charged with obtaining complete and
accurate insurance information prior to the patient’s arrival for
services to allow for the timely billing of the patient’s health plan.
The Patient Access Representative is responsible for understanding the
complexities of health plans and the relationship between health plans
e.g., Medicare, MaineCare, Commercial Insurances, Blue Cross, Worker’s
Compensations, and self-pay. The Patient Access Representative is
responsible for understanding and using more than nine computer systems
in order to work efficiently. The Patient Access Representatvie is to
have a general understanding of their role in the revenue cycle.

MINIMUM EDUCATION REQUIRED: * Associates degree or other technical
college education or the equivalent in work experience and continuing
education required.
Completion of Medical Terminology course

MINIMUM EXPERIENCE REQUIRED: * 1-2 years work experience with
personal computers and customer service required
. 1-2 years in a
medical setting preferred.

OTHER SKILLS REQUIRED: *Verbal and written aptitude for adequate
communication with the general public, physicians, physician office
staff, Registration staff, and other healthcare professionals. Must
demonstrate the ability to work well with others and to work
independently without direct supervision. Must exhibit a caring
attitude toward patients, co-workers, and other customers. Ability to
handle multiple priorities successfully. Position requires close
attention to detail. Must present in a professional manner. Typing
skills of 35 wpm with a general working knowledge of Windows and
Microsoft Office required. *

WORKING ENVIRONMENT: Seated for long periods of time, standing and
walking. Considerable amount of work on the telephone; primary work
location is an off-site office environment with some direct public
contact. High noise level due to multiple phones and conversations.

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