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Vocational Rehabilitation Consultant

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Job Details
Job Order Number
Company Name
Physical Address

Portland, ME 04104
Job Description

Job Posting End Date: 12/21

Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum’s financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum’s three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:This position is responsible for a wide-range of vocational services provided to the claims area. This position provides services in a cost-effective and timely manner. The Vocational Rehabilitation Consultant (VRC): •Evaluates vocational information in order to ensure that there is verification of stated occupations and that there is a clear understanding of the physical and cognitive demands of the occupation.•Develops, implements, and maintains cost effective rehabilitation interventions by providing expert consultation and telephonic counseling services. •Thoroughly reviews vocational, medical, and other data and coordinates a wide range of services aimed at returning claimants to gainful employment. •Provides a high level of claims support services through an analysis of vocational information in each case as indicated or requested by the Benefits Center. •Communicates effectively both verbally and in writing with a variety of constituencies, utilizing all information and considering all company policies and agreements. •Utilizes critical thinking, communication, and documentation skills at a high level in multiple settings with peers, partners, and others to evaluate best action steps needed to complete holistic vocational management of the file

Principal Duties and Responsibilities

+ Maintains up-to-date knowledge of disability contracts, definitions of disability, and return-to-work (RTW) incentives and provisions.

+ Assesses claimant’s functional status and rehabilitation potential on a case-by-case basis.

+ Identifies files for vocational intervention by self-referrals and works in partnerships with the claims teams to respond to requests for RTW reviews.

+ Determines the feasibility of providing a wide variety of vocational services such as: Occupational analysis, RTW, job search assistance, vocational assessment, labor market services (LMS) and others as indicated.

+ Clarifies medically supported restrictions and limitations by collaborating with medical and clinical resources.

+ Develops, implements, and coordinates vocational rehabilitation plans of action.

+ Provides vocational opinion on occupation(s) and work capacity.

+ To facilitate RTW, provides telephonic counseling, analysis and information to all involved parties. Communicates with employers to identify occupations within the individual’s capabilities. Plans and performs vocational RTW rehabilitative services with selected claimants. Supervise services contracted to private rehabilitation companies.

+ Determines work capacity, compares the full range of occupational demands with medically-supported restrictions and limitations to assist the claims professional in evaluating own-occupation or any-occupation benefit liability. As needed, evaluates the full range of claimant’s training, education, and experience with detailed labor market information.

+ Forms and effectively documents a vocational opinion; utilizes when needed, nationally recognized vocational sources, internet, and vocational software to analyze and research jobs, to identify accommodations, to identify occupations, and to identify the availability of jobs within a labor market.

+ Proactively provides vocational input in claim meetings and leads discussions to facilitate appropriate vocational intervention in collaboration with claims professionals to set claims strategy.

+ Provides coaching for claims professionals. Partners with claims professionals for RTW opportunities, vocational and occupational analyses, and vocational research. Promotes early assessment and intervention.

+ Mentors new VRC peers, clinical consultants, and claims partners.

+ Researches and identifies private vendors for the provision of vocational services. Works in conjunction with Clinical/Vocational Director to coordinate and monitor vendors as needed.

+ Participates in customer tours/visits by making rehabilitation presentations regarding the Unum rehabilitation program to existing and potential accounts.

+ Advises Director of opportunities to improve contracts to strengthen rehabilitation potential.

+ Provides skilled analysis of vocational and claim data, telephonic counseling techniques, interpersonal relationships, medical and vocational knowledge, application and interpretation of insurance and legal information, and in oral and written communication.

+ Ability to effectively assess and document need for vocational rehabilitation, coordinate vendor referrals, comply with contract requirements and develop clear understanding from the claims area of all contract provisions.

+ Ability to multitask, work effectively in a high volume environment, adapt to change, perform job demands with a sense of urgency, and effectively and professionally communicate with team members.

+ Performs other duties as assigned.

Job Specifications

+ Masters Degree in Vocational Rehabilitation or a related field.

+ Rehabilitation certification (CRCC).

+ Two to four years experience in vocational rehabilitation.

+ Analytical and critical thinking skills.

+ Excellent verbal and written communications skills.

+ Excellent interpersonal/negotiation skills.

+ Strong team and collaborative skills. Ability to work in a fast paced, team based, corporate environment

+ Ability to give and receive constructive, behaviorally based feedback with peers and partners.

+ Ability to mentor others


Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.



A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessib

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