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Newry, ME 04261
Sunday River needs you! Our Ticket Checkers are energetic, outgoing, and able to interact with guests. Ticket checkers are responsible for ticket checking and providing excellent point of contact guest service. As a guest-focused organization, a crucial part of each employees’ job is to provide excellent service.
Visually check each ticket and season pass in lift line and comunicate with supervisor when invalid passes are found
Address guest comments and concerns pertaining to mazes, signage, and tickets
Prior to lifts opening, set up lift line corral area
Assist with the shoveling and raking of snow and ice when needed to maintain proper ramps, corrals and work areas
Assist with the inspection of the lift prior to operations start up, which includes continually checking the status of marker information boards, tissue dispensers, assisting in the daily checking of switches, chairs, grips and maintaining of ramps and corrals
Must become familiar with the area (lifts and trails) and also know the functions of other departments. Advise and assist guests as needed in a courteous manner
Must become familiar with resort’s policies, safety policies, and guest service expectations
Communicate problems to superiors, while showing initiative in handling routine matters and emergencies
Continually remain vigilant to the needs of both the equipment and the guests and react to those needs in the safest manner possible while maintaining quality service
Contribute to team effort by participating in job sharing, assume responsibility for the cleanliness of the resort and safety of guests and employees; participate in safety meetings; accept diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions
Meet service level objectives and department goals as set forth by immediate supervisor