Dining Room Supervisor
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Boothbay Harbor, ME 04538
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
To manage the operation of multiple restaurant outlets and SPI beverage department by developing and implementing strategies and services which meet the needs of owners, employees and guests
Manages the operation of restaurants and/or lounges
+ Develops and implements special promotions and employee incentives
+ Provides employees with current up-to-date information on menu offerings
SPI and local events
+ Increases sales by coaching employees on effective sales techniques
+ Successfully achieves completion of services training manual with departmental employees.
+ Maximizes productivity by using forecasting techniques to adjust scheduling
+ Works closely with Chef and Sous Chef to manage costs and consistency
+ Coordinates the set-up of restaurants and lounge areas in accordance with SPI standards
+ Develop updates for departmental Job Descriptions
+ Prints outlet menus and wine lists in-house in good order and composition
+ Confirms daily specials and new menu additions with the Executive Chef
+ Manages the food and beverage service provided in restaurant outlets; manages beverage for catering; coaches employees on effective service and presentation techniques
+ Inspects restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times
+ Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
+ Leads weekly staff meetings and daily standup
Develops and implements strategies and practices which support employee engagement
+ Recruits and selects qualified candidates
+ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
+ Communicates performance expectations and provides employees with on-going feedback
+ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver exceptional service and teamwork
+ Communicates and reinforces the vision for exceptional service to employees
+ Ensures that employees provide exceptional hospitality and teamwork on an ongoing basis and leads by example
+ Uses teamwork to support guests and employees
+ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
+ Provides employees with the tools, training and environment they need to deliver exceptional service and teamwork
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.
BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.
BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com