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Boothbay Harbor, ME 04538
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
To manage the Housekeeping and Laundry departments by implementing strategies and services which meet the needs of owners, employees and guests
Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public space areas are spotless and continually restocked and straightened
+ Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
+ Monitors achievement of budget and takes corrective steps as appropriate
+ Inspects rooms, public space and back-of-the house areas continually
+ Determines appropriate staffing levels for forecasted business and schedules employees accordingly
+ Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
+ Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
+ Manages operation of laundry
+ Monitors assigned departments with compliance to safety standards
+ Coordinates room availability with the Front Office Manager
+ Coordinates room maintenance with Maintenance Manager
Develops and implements strategies and practices which support employee engagement
+ Recruits and selects qualified candidates
+ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
+ Communicates performance expectations and provides employees with on-going feedback
+ Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver excellent service and teamwork
+ Communicates and reinforces the vision for excellent service to employees
+ Ensures that employees provide genuine hospitality and teamwork on an ongoing basis
+ Uses teamwork to support guests and employees
+ Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve department and hotel services
+ Provides employees with the tools, training and environment they need to deliver excellent service and teamwork
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.
BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.
BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com