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Director - Client Services - Employee Benefits

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Job Details
Job Order Number
Company Name
HUB International
Physical Address

Cumberland Foreside, ME 04110
Job Description

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected – through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

We currently have an opportunity for a Director – Client Services – Employee Benefits in our Cumberland Foreside, ME office. The selected employee will be responsible for the Employee Benefits Account Management Team performance in assigned locations including the execution of service standards supervising assigned personnel and the direct handling and servicing of employee benefits accounts in accordance with the practices, policies and procedures of the Company.


Oversee the operation of multiple department locations, by setting objectives, planning, organizing and coordinating with other departments.

Provide guidance on account management best practices by ensuring the “right level” of service is delivered depending on revenue, account size, complexity, and needs.

Supervise and direct account managers and analysts to include training, motivation, accountability, performance and salary recommendation.

+ Coach and develop the team members on a daily basis to achieve efficiency and service excellence targets; ensure new team members successfully on-boarded. Assign accounts and work assignments to department personnel and provide assistance with the servicing of accounts.Provide technical knowledge and expertise to department personnel regarding appropriate coverage.Facilitate regular (weekly/ bi-weekly) meetings and rapid problem solving in a way that both engage staff while delivering the expected process performanceIdentify and address issues and problems in the work flows that are major contributors to performance issues in delivering against the process targets (Plan-Do-Check-Act)

+ Collaborate with other Client Service Directors, producers, and local management, to improve the overall operations of the organization and coordinate improvement activities.

Role model the behaviors needed to execute change and lead the team through change as needed.

For those clients assigned directly to the Employee Benefits Directo r:

Understand clients’ business and insurance needs, and critically analyze and compare insurance plans and HUB services to determine suitability for additional opportunities

Lead resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve

Manage, organize, and conduct client meetings in coordination with producer

Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.

Negotiate with marketing/underwriting personnel regarding the pricing and coverage of policies.

Oversee and implement a quality control review process to assure the production of quality work and the provision of excellent customer service.

Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.

Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives.

Other responsibilities as assigned by Manager


+ Seven years Employee Benefits insurance experience.

+ Supervisory experience.

+ Thorough knowledge of Employee Benefits coverages and markets.

+ Producer’s license.

+ Experience with agency management system.

+ Experience with Microsoft Office products.

+ Excellent organizational, interpersonal, communication skills and ability to work in a team environment.


Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

EEOAA Policy at

E-Verify Program at

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