MEDICAL ASSISTANT - MARS HILL HEALTH CENTER
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Mars Hill, ME 04758
Position is located in Mars Hill
GENERAL DESCRIPTION/STATEMENT: The Medical Assistant provides
primary clinical support to the provider, patient, and family members
involved in the patient’s care. Maintains complete and accurate
documentation in the medical record to ensure continuity and quality of
care. Promotes a clean and safe environment. Meets qualifications to
provide care for patients within the age-specifics ranges cared for in
the assigned practice setting. Collects subjective information from the
patient, family, or patient representative and performs clinical
interventions under the delegation of a physician/ mid-level provider,
while reporting to dyad leaders or clinical lead for daily operational
issues. Consistently provides the highest level of patient care and
supports the needs of the patient, practice, and clinical team; while
maximizing patient satisfaction, providing safe and cost effective care,
and performing at the highest level of their credential.
The incumbent will possess knowledge of medical terminology and will be
proficient in the utilization of computer programs necessary to perform
their duties and the Electronic Health Record. Must demonstrate
communication skills which provide timely, concise, and audience
appropriate information, both orally and written; dependent on
patient/practice needs. Displays positive work habits, productivity, and
effective time management. Collaborates with a diverse team by
establishing and maintaining constructive professional relationships.
Manages conflict resolution via effective communication; appropriately
utilizing the Chain of Command as deemed necessary. Customer focus that
demonstrates commitment to meeting and exceeding the expectations of
internal and external customers.
- Clinical Functions:
? Assists providers in exam procedures, etc. in a professional, safe,
and competent manner; maintaining sterile technique when applicable.
- Maintains current clinical competency, knowledge, and skills
specific to the population of patients to whom care is administered.
? Demonstrates ongoing professional growth and provides documented
evidence of participation in continued educational offerings.
? Collects, reviews and documents patient’s current subjective health
status and history. Completes initial Review of Systems consistent with
reason for visit/chief complaint.
- Is knowledgeable in the appropriate rooming and preparation of
patients to be seen in the practice
? Accurately documents subjective history and complaints, vital signs,
and any interventions performed in the medical record according to
hospital and practice standards.
? Attains/maintains competency in point of care testing performed within
? Attains/maintains competency in interventions performed within the
practice and performs these interventions according to practice
policy/protocol in order to enhance efficiency. May include, but not
limited to EKGs, vital signs, PPD planting, phlebotomy, simple wound
care and dressing changes, suture and staple removal, respiratory
function testing, ear lavage, and splinting.
? Demonstrates competency in safe medication administration; strictly
adhering to the medication administration policy.
? Immunizations are scheduled, administered per CDC recommendations, and
documented per practice guidelines.
? Accepts telephone orders according to practice protocols, documents
these orders utilizing read-back method to prevent error, and completes
orders in a timely fashion.
? Refills medication prescriptions per office protocol or refers to
Office Nurse/ Clinical Coordinator as appropriate.
? Completes orders per provider direction or JPP, safely, in a
time-effective manner, supported by appropriate documentation.
? Participates in maintenance of working environment (e.g., cleaning,
stocking of rooms) daily or as necessary. Maintains cleanliness of room
per infection control policy.
? Identifies and documents patient(s) readiness to learn, barriers to
learning, and preferred method of education. Provides educational
materials based on these findings.
? Ensures that supplies and equipment inventory is adequate to meet
practice needs; paying attention to integrity of equipment and
expiration dating of supplies.
? Follows appropriate procedure for obtaining and
returning/cleansing/disposing of equipment and supplies per infection
? Ensures all specimens are accurately labeled and processed correctly
? Reviews provider messages/desktops in a timely manner; independently
completing tasks within MA’s job responsibility per practice and
relaying relevant information to provider as appropriate.
? Demonstrates ownership and accountability of any errors by reporting
to supervisor and per policy.
? Utilizes appropriate personal protective equipment as determined by
the patient’s clinical presentation and per infection control policy.
? Assists administrative/office staff with sharing phone call coverage,
scheduling of appointments, and making referrals as determined by the
practice leadership. Is proficient in telephone messaging and
documentation per policy.
? Demonstrates effective and courteous customer, physician practice
staff, and ancillary staff communication skills.
? Responds to all calls and electronic messages promptly and
? Responds to and resolves issues promptly through effective
communications and refers patients to appropriate practice leadership
for follow-up as appropriate.
? Accountable for adherence to TJC, OSHA, and clinic policies and
procedures. Reports any noted compliance concerns within practice to
? Proactively focuses efforts and energy on successfully attaining goals
and objectives to maximize patient care, health care cost containment,
and practice flow
? Consistently meets customer needs by continuous professional growth,
displaying competency in skills required to perform duties, and by
strictly adhering to policies and procedures, compliance, and quality
? Patient Confidentiality is protected at all times.
? Utilizes proper body mechanics and knowledge of ergonomics to ensure
- Maintains a professional demeanor both inside and outside of the
AVAILABILITY REQUIREMENTS: *Variable work schedule, as required.
EDUCATION SKILLS, EXPERIENCE REQUIREMENTS:
Graduate of a two-year Medical Assistant program accredited by
Commission or Allied Health and accredited and/or certified by the AAMA
Minimum requirements: High School Graduate or GED Equivalent.
Twenty-four months of CNA, MA, or other clinical experience under a
licensed healthcare professional within the past 36 months, (Registered
Nurses will not be considered for a Medical Assistant Position, as they
are overqualified for this role), with matriculation into a medical
assistant program approved by Leadership within 6 months of hire.
National certification must be successfully attained and maintained
after completion of certificate or degree program to meet compliance to
perform in this position. Applicants with less than 24 months of
experience in the past 36 months may be considered if their prior
clinical experience meets all of the regulatory and compliance measures
required to perform their role at the practice they are seeking
One year of prior experience in an ambulatory setting preferred.
BLS for Healthcare Professional certification required (or obtained
within 30 days of hire or at next available class).